PRODUCT SUPPORT TECHNICIAN

Ghost Robotics•Philadelphia, PA

42d

About The Position

Ghost Robotics is the industry leader in legged robotic systems designed to help customers solve complex operational, national security, and technical challenges, saving lives, reducing harm, and improving outcomes. This position reports directly to the Global Service Manager and works closely with a fast-moving team delivering next-generation legged robotic solutions to customers worldwide. The Product Support Technician is responsible for independently performing repair, test, and optimization activities on Ghost Robotics’ Vision 60 robots and associated payloads. This role is highly hands-on and focused on mechanical, electrical, and software troubleshooting, requiring a strong understanding of integrated mechatronic systems and a high level of autonomy in day-to-day execution. Approximately 60–70% of tasks are performed independently by following established processes, documentation, and technical guides. Support from peers or engineering is available as needed for complex or novel issues outside standard workflows. In addition to executing repair work, the Technician contributes to documentation, supports prototype builds, and collaborates with Engineering, Production, and Customer Support to ensure product performance and customer satisfaction. This role also plays a key part in sustaining team knowledge and quality through onboarding support, technical training, and process improvement recommendations. The ideal candidate is a self-driven technician who excels in independently executing technical repairs with precision and accountability. They are confident working across mechanical, electrical, and software systems, and bring a methodical, documentation-based approach to troubleshooting and testing. This person values quality and consistency while remaining flexible to evolving workflows and product changes. As a collaborative team player, they share knowledge, contribute to training initiatives, and communicate effectively across functions to help optimize repair operations and product support. The ideal candidate is proactive, dependable, and able to recognize when to escalate technical challenges for engineering collaboration.

Requirements

5+ years minimum experience in a mechatronics, maintenance, or industrial automation role (preferred).
Excellent analytical and problem-solving skills with a proven ability to apply mechanical and electrical engineering theories, practices, and procedures to automate products and processes.
Working knowledge of Linux programming and robotics.
Proficient in reading electrical and mechanical schematics.
Proficient with computer-assisted design (CAD) software.
Strong problem-solving and troubleshooting skills.
Ability to work independently and collaboratively in a fast-paced environment.
Knowledge of safety and compliance standards (OSHA, ISO, NFPA 70E).
Excellent verbal and written communication skills.
Excellent organizational skills and attention to detail.
Proficient with Microsoft Office Suite or related software.

Nice To Haves

Direct experience in a machine shop.
Familiarity with standard production workflows and ERP.

Responsibilities

Perform hands-on manipulation of parts and assemblies, including handling and moving components.
Apply proper workmanship to highly customized builds, following detailed work instructions and general procedures.
Repair, test, install, and troubleshoot mechatronic systems, with primary focus on Vision 60 robots and associated payloads including mechanical, electrical, and control systems.
Support engineering team in testing sensors, control devices, and communication technologies; implement approved solutions following established guidelines (5-10% of time).
Calibrate and troubleshoot electronic components and sensors to ensure performance and accuracy.
Adhere to the RMA process.
Draft and maintain repair documentation, Dozuki guides, logs, and technical records.
Collaborate daily with cross-functional teams to support timely and effective repairs.
Diagnose customer-reported issues via Freshdesk and implement corrective actions or escalate as needed.
Perform software updates and system optimizations, including kernel and config exchanges.
Performs other related duties as assigned.