Product Support Engineer

Emerson Career Site • Pittsburgh, PA

2d

About The Position

If you are an engineer looking for an opportunity to grow and develop professionally, Emerson has an exciting opportunity for you! Based in our headquarters in Pittsburgh, PA, you will be part of a team of customer support engineers who can analyze and solve engineering problems associated with the installation, start-up, and operation of relatively complex distributed control systems, sub-systems, and/or specific control equipment at customer locations. In This Role, Your Responsibilities Will Be: Support a variety of product support functions and troubleshooting on control systems for customer issues. This support may be delivered remotely, at office locations or customer sites. Work with cutting edge control system technology, diagnose and resolve software, application, product and engineering problems, while working independently and with teams. Lead team assignments with an emphasis on delivering results. Apply your learned skills and begin to develop new solutions. Provide instruction to customers and internal teams, and act as a Team Lead on assignments. Who You Are: You understand the importance and interdependence of internal customer relationships. You show a tremendous amount of initiative in tough situations and are exceptional at spotting and seizing opportunities. You acquire data from multiple and diverse sources when solving problems. For This Role, You Will Need: Bachelor's degree in engineering, computer science, or a similar technical educational curriculum, or relevant experience in lieu of education. A minimum of two (2) years' of related experience. Legal authorization to work in the United States without sponsorship now or in the future. Preferred Qualifications That Set You Apart: Experience working with PLCs and/or DCS programming or support. PMP, Microsoft, and/or Cisco certifications. Our Culture & Commitment to You: At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results. ​ ​ We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave. #LI-AK1

Requirements

• Bachelor's degree in engineering, computer science, or a similar technical educational curriculum, or relevant experience in lieu of education.
• A minimum of two (2) years' of related experience.
• Legal authorization to work in the United States without sponsorship now or in the future.

Nice To Haves

• Experience working with PLCs and/or DCS programming or support.
• PMP, Microsoft, and/or Cisco certifications.

Responsibilities

• Support a variety of product support functions and troubleshooting on control systems for customer issues. This support may be delivered remotely, at office locations or customer sites.
• Work with cutting edge control system technology, diagnose and resolve software, application, product and engineering problems, while working independently and with teams.
• Lead team assignments with an emphasis on delivering results. Apply your learned skills and begin to develop new solutions.
• Provide instruction to customers and internal teams, and act as a Team Lead on assignments.

Benefits

• medical insurance plans, with dental and vision coverage
• Employee Assistance Program
• 401(k)
• tuition reimbursement
• employee resource groups
• recognition
• flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees