Product Support Engineer

GE Aerospace

2d • $95,000 - $127,000 • Hybrid

About The Position

In this role you will act as a Product Support Engineer in a capacity of internal and external Subject Matter Expert (SME) working with hardware, software and systems. Serving as the point of contact for all customer related technical issues, supporting Programs, the AOC 24/7 team and field service teams, you will provide technical expertise and support on a range of GE Aviation products. You will lead investigations working with other SME’s as needed, liaising closely with the customer, ensuring the correct process and tools are used to identify root causes and implement corrective actions. Using reliability data, you will review product performance and resolve any performance concerns, managing system level concerns with the Engineering teams. Support efforts will include working with R&O Workshop personnel and resolving technical issues affecting product repairs. As a PSE you will own the technical content of Component Maintenance Manuals and Service Bulletins for the products assigned. Location: Clearwater, FL This position, which offers a blend of onsite and hybrid work arrangements, is based in Clearwater, FL and necessitates a presence in the office for 2-3 days each week. An extensive corporate relocation package is also available for eligible candidates.

Requirements

• Candidate shall be qualified to bachelor’s degree level in Electrical/Electronic Engineering.
• Candidate shall have a minimum of 3 years of experience in an electrical/electronic engineering field.
• GE Aerospace will not sponsor individuals for employment visas, now or in the future, for this job opening.
• This salary position requires the willingness and ability to work extended hours when necessary to resolve technical problems or meet project milestones, as well as show flexibility and initiative in ambiguous environments where roles and responsibilities are unclear.

Nice To Haves

• Experience in mechanical engineering principals would be beneficial to role.
• The preferred candidate will have a proven track record of GE Aviation Systems products as well as an understanding of aircraft systems, and a demonstrated ability to excel in all customer service areas.
• Strong oral and written communication skills.
• Strong interpersonal and leadership skills.
• Change agent with strong credibility and influence in the organization.
• Demonstrated ability to motivate others and achieve results.
• Demonstrated commitment for process improvement.
• Demonstrated ability to influence outside of peer group.

Responsibilities

• Execute Fault Reporting, Analysis, and Corrective Action (FRACAS) process on assigned avionics products.
• Responsible for driving the overall planning, management and completion of all customer technical queries assigned.
• Lead for customer technical issues and Investigation of field failures.
• Creation of product briefings/Service Information Letters.
• Technical presentations at fleet technical review meetings (internal and external).
• Act as the lead on all technical issues and overseeing Customer Support Engineers activities as appropriate.
• Provide liaison and support on technical issues to the various GE departments and sites in the US and overseas.
• Support the activities of the Safety Product Management Team (SPMT).
• Maintain and develop a detailed knowledge of current and future products.
• Maintain a relationship with customer facing teams, product leads and the Product and Engineering Centres of Excellence.
• Ensure traceability of customer queries using a tracking database to ensure customer actions are assigned clear ownership to ensure their timely conclusion.
• Support the customer in the field, in the US and overseas, through modification programs and dedicated technical support visits.
• Monitor the in-service performance of GE equipment, to identify problem areas and make recommendations and take actions to affect a solution.
• Maintenance and approval of fielded technical documents
• Serve as the Voice of the Customer (VOC) during internal reviews (SPMT, NPI Toll Gates, CMR, etc)

Benefits

• GE Aerospace offers comprehensive benefits and programs to support your health and, along with programs like HealthAhead, your physical, emotional, financial and social wellbeing.
• Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach from GE Aerospace; and the Employee Assistance Program, which provides 24/7 confidential assessment, counseling and referral services.
• Retirement benefits include the GE Aerospace Retirement Savings Plan, a 401(k) savings plan with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants.
• Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees