Product Support Specialist - SaaS - Philippines (Remote)

PriceLabs • Chicago, IL

14h • Remote

About The Position

This role is on the frontline of our Product Specialist team, solving complex pricing and product questions using analytical and technical thinking rather than scripts. As a core part of PriceLabs, your work directly shapes the product and can evolve into non-technical opportunities across Sales, Data Analytics, Product Management, or Marketing as you grow with us in a global SaaS environment.

This role would include working from 4:30 a.m. PH time (2:00 a.m. IST) to 1:00 p.m. PH time (10:30 a.m. IST) any five (5) days of the week.

Requirements

• 1+ years experience in a Customer support role within a SaaS product organization
• Empathy, and patience.
• Curiosity and a problem-solving mindset.
• Strong analytical background - our product is very math and numbers-heavy!
• Solid verbal, written, presentation, and interpersonal communication skills
• Experience working with Zohodesk or other support/service software

Nice To Haves

• Previous experience at a start-up or in a customer support role.
• Experience with Databases (including SQL queries), Microsoft Excel, PowerPoint

Responsibilities

• Taking ownership of customer issues reported and seeing problems through to resolution
• Conducting product walkthrough and providing resolutions to customers' queries
• Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues
• Provide prompt and accurate feedback to customers
• Ensure proper recording and closure of all issues
• Answering questions over email, phone calls, & live video calls.
• Finding ways to go above & beyond to help customers

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed