Product Support Specialist

Analogic Jobs•Salem, NH

About The Position

At Analogic, we work together to create life-changing technology. We value your unique skills and abilities and invite you to join our team in supplying transportation security professionals with leading-edge aviation security screening equipment and health care workers with high-tech medical products. We offer a competitive compensation and benefits program, and an opportunity to grow with us! To learn more about our culture, mission and vision please visit www.analogic.com The Product Support Specialist at Analogic Service Team is dedicated to ensuring customer satisfaction by providing expert technical support. This role focuses on diagnosing hardware and software issues, delivering remote and on-site assistance, and facilitating the installation of imaging and detection equipment. Collaboration with the engineering team is vital for developing technical solutions and documentation. The specialist's strong communication and organizational skills are crucial for maintaining service excellence and driving process improvements, supporting Analogic's leadership in x-ray computed tomography systems and electro-mechanical equipment support. Due to contractual obligations, U.S. citizenship or permanent residency (green card) is required for this position.

Requirements

Successful applicants will have certified trade training, with a minimum of 3-5 years’ relevant experience in troubleshooting and repair of; x-ray computed tomography systems, electro - mechanical equipment and or conveyance (BHS) systems.
Must have a positive professional attitude and be customer focused at all times.
Must be technically savvy; innovative, quick to learn and adapt to new technology
Must have excellent writing skills and be able to document detailed reports.
Must possess excellent communication skills, ability to break down complex subjects.
Detail oriented, well organized, self-motivated, with strong interpersonal skills.
Exceptional at managing time and able to complete assigned projects independently.
Flexible and open to a fluid schedule and working environment.
Must pass a criminal background check, drug test, pre-employment physical, and credit check
Must obtain and maintain an Airport ID Badge in compliance with the Airport Security Plan and TSA regulations, and the necessary public trust security clearance (eApp) and be authorized to access and handle Sensitive Security Information (SSI).
Must have a valid driver's license and dependable transportation, along with the ability to travel up to 10% of the time by plane domestically and internationally and have the required Real ID and Passport (for international travel).
Due to contractual obligations, U.S. citizenship or permanent residency (green card) is required for this position.
Must be able to work overtime and variable hours as required by business needs.

Nice To Haves

Current technical support or field service experience is strongly preferred.
Experience with the installation, set-up, alignment, cabling, and commissioning of precision x-ray equipment is preferred.
Competency with LINUX, Windows, MS Office products, hardware / software, and network troubleshooting is preferred.

Responsibilities

Provide customers with remote & on-site product support.
Diagnose hardware / software problems and determine proper solutions.
Produce timely and detailed service reports.
Help commission x-ray equipment in the US and abroad.
Install / configure, hardware & software.
Work closely with engineering teams and share information across the organization.
Develop technical solutions to incorporate into service bulletins, user, maintenance, service manual