Product Support Specialist

Simple Staffing

1d

About The Position

Tackle customer questions head-on with curiosity and enthusiasm — whether it’s over phone, chat, or email — by quickly identifying issues and guiding customers toward effective, satisfying solutions.
Bring energy and empathy to every interaction, making customers feel heard, valued, and genuinely supported — no matter how complex the challenge.
Embrace transparency when helping customers navigate product issues by clearly explaining what’s happening and what to expect next.
Serve as the customer’s voice internally by documenting bugs and collaborating with our development team to advocate for timely fixes and product improvements.
Keep records sharp and accurate by updating tickets, account details, and communication logs with care.
Stay sharp on product features, industry trends, and customer service best practices — and bring that knowledge into every conversation.
Invite feedback from customers with confidence and curiosity, helping us constantly level up our service and product experience.
Consistently meet or exceed performance goals that help us deliver best-in-class support.
Jump in to support teammates when needed — we grow stronger together.

Requirements

• A minimum of 1 year of experience in a customer-facing role across any industry (e.g., SaaS, hospitality, retail, or service environments)
• Demonstrates high empathy and energy, with a naturally outgoing, customer-centric (hospitality-driven) personality
• Technically curious and forward-thinking, with strong organization and excellent verbal and written communication skills
• Familiarity with basic financial and accounting concepts, with a general business mindset
• Strong empathy for customers AND passion for growth
• Great interpersonal skills with a problem-solver mentality
• A high level of energy, drive, enthusiasm, initiative, commitment, integrity and professionalism
• A strong aptitude for quickly building rapport with customers
• A self-starter attitude with solid organizational skills and attention to detail
• Demonstrated ability to quickly learn and navigate new software and tools
• You balance independent work with a strong presence during in-person collaboration days

Nice To Haves

• Background in team sports, college athletics, or other high-performance team settings is a plus

Responsibilities

• Tackle customer questions head-on with curiosity and enthusiasm
• Bring energy and empathy to every interaction
• Embrace transparency when helping customers navigate product issues
• Serve as the customer’s voice internally by documenting bugs
• Keep records sharp and accurate by updating tickets, account details, and communication logs with care
• Stay sharp on product features, industry trends, and customer service best practices
• Invite feedback from customers with confidence and curiosity
• Consistently meet or exceed performance goals
• Jump in to support teammates when needed

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees