Graduate Programme (Philippines - Remote)
About The Position
In this role, you will be the first layer of communication with our customers. You will wear many hats, and your work will have a real impact on the success of PriceLabs' customers and their businesses. Our customers love the support and service we provide and your role will be to not only uphold similar standards but set new standards. If you're looking to work in the B2B SaaS space, this is an opportunity for you to kickstart your career. This is a starting role at PriceLabs that will allow you to move to non-technical roles in different departments (Sales & Success, Marketing, Data Science etc.), eventually. This role would include working from 4:30 a.m. PH time to 1:00 p.m. PH time any five (5) days of the week.
Requirements
- Empathy, and patience.
- Curiosity and a problem-solving mindset.
- Strong analytical background - our product is very math and numbers-heavy!
- Solid verbal, written, presentation, and interpersonal communication skills
- Math score of 85% and above in your 10th grade.
Responsibilities
- Taking ownership of customer issues reported and seeing problems through to resolution
- Conducting product walkthrough and providing resolutions to customers' queries
- Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues
- Provide prompt and accurate feedback to customers
- Ensure proper recording and closure of all issues
- Answering questions over email, phone calls, & live video calls.
- Finding ways to go above & beyond to help customers
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
