Product Support Solutions Specialist | Aftermarket

Beta Technologies • South Burlington, VT

48d • $95,000 - $125,000

About The Position

At BETA Technologies, we apply our intellectual curiosity, passion for aviation, and commitment to sustainability toward a shared mission of revolutionizing electric aviation. Regardless of the position one holds, each team member brings their talent and desire to positively impact the environment and lives of others in a refreshing, vibrant, and inclusive culture. We're seeking a Product Support Specialist to develop and document solutions for aftermarket and sustainment product support agreements. This role will bridge technical expertise with the Commercial, Defense and Component Sales teams to define seamless delivery of maintenance, spare parts fulfillment, warranty, training, and other service guarantees. The ideal candidate will have aviation industry experience with technical expertise in operational customer support areas and the ability to coordinate complex technical product and services requirements across internal teams and external customers.

Requirements

• Bachelor's degree in Engineering, Aviation Technology, or related technical field, or equivalent work experience
• 5+ years of aviation industry experience with focus on technical contract administration or similar technical focal responsibilities
• Demonstrated experience serving as technical point of contact for aviation contracts, preferably in aftermarket services, maintenance, or component support
• Experience in technical customer support, aircraft maintenance, spare parts management, warranty administration, or technical training services
• Strong understanding of aviation technical documentation, specifications, and regulatory requirements
• Proven ability to coordinate technical input across multiple internal teams and communicate effectively with external technical stakeholders
• Experience with contract compliance monitoring and technical performance tracking
• Excellent written and verbal communication skills with ability to translate technical requirements into contract language
• Strong organizational skills and attention to detail for managing multiple contract relationships simultaneously

Nice To Haves

• Background in startup or high-growth technology environments, especially electric aircraft or emerging aviation technologies
• Experience with international contracts and regulatory compliance across multiple jurisdictions
• Experience in any of the following: aviation maintenance or A&P certification, technical training program development / delivery, reliability programs, aviation supply chain management / component traceability requirements, or software configuration management and technical update deployment
• Knowledge of warranty claim processes and spare parts logistics in aviation
• Project management certification or demonstrated project coordination experience

Responsibilities

• Define technical requirements and specifications for comprehensive aftermarket and sustainment solutions
• Collaborate closely with the Legal team to develop foundational and future aftermarket and sustainment products and services contracts for Commercial, Defense and Component sales teams
• Support Component, Commercial and Defense Sales team purchase agreement closure by developing technical specifications for product support agreements, ensuring customers receive comprehensive aftermarket and sustainment solutions that complement their aircraft acquisitions
• Coordinate technical input and feedback from internal engineering, maintenance, and support teams to support Commercial, Defense and Component Sales teams as requested during contract product support agreement negotiations and modifications
• Serve as technical liaison for Commercial, Defense, and Component Sales teams to clarify technical requirements, specifications, and service level expectations for technical support, field support, maintenance services, spare parts fulfillment, warranty terms, and training services
• Collaborate with internal technical teams to ensure contract deliverables align with technical capabilities and regulatory requirements
• Support contract compliance activities by monitoring technical performance against guaranteed service levels and specifications
• Provide technical review and input for contract modifications, change orders, and service amendments
• Collaborate with Program Management to maintain technical documentation and specifications required for contract execution and customer deliverables
• Provide technical contract expertise in customer meetings, technical reviews, and contract performance discussions as requested by Commercial, Defense, and Component Sales teams

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Transportation Equipment Manufacturing
• Number of Employees: 501-1,000 employees