Parts Product Support Specialist | Material Handling & Forklift Aftermarket

WMH•Charlotte, NC

About The Position

This Isn’t Just a Parts Job — It’s a Career in the Forklift & Aftermarket World At WMH Solutions, parts aren’t an afterthought — they’re the backbone of everything we do. As a Parts Product Support Specialist, you’ll play a critical role in keeping forklifts and material handling equipment running by ensuring customers and technicians get the right parts, at the right time, with zero guesswork. This role is ideal for experienced parts, service, warehouse, or counter professionals who thrive in fast-paced dealership or industrial environments and want stability, growth, and hands-on impact — not just another job behind a counter. Downtime costs money. Missed parts delay operations. Your expertise keeps customers productive. You’ll work at the intersection of aftermarket support, inventory management, service coordination, and customer problem-solving, supporting forklift and material handling operations across real-world environments.

Requirements

3–5+ years experience in: Forklift parts, material handling, aftermarket, heavy equipment, automotive, or industrial parts support
Strong knowledge of inventory management, parts sourcing, and service coordination
Comfort working in fast-paced dealership, warehouse, or industrial environments
Ability to lift 50+ lbs and perform active, hands-on work
Proficiency with ERP systems, IMS tools, and Microsoft 365 (Excel preferred)
Strong attention to detail, organization, and follow-through
Clear communicator with a customer-first mindset
Team player who works well with technicians, service advisors, sales, and vendors

Responsibilities

Provide expert support for forklift and material handling parts inquiries
Accurately process parts orders, returns, and inquiries with speed and precision
Help customers and technicians identify correct parts for performance and compatibility
Build trusted, long-term customer relationships
Manage and maintain accurate parts inventory levels
Perform cycle counts, reconciliations, and discrepancy resolution
Coordinate daily parts fulfillment, drop shipments, and sourcing
Support fleet, service, and aftermarket inventory needs
Process purchase orders, invoices, and shipping documentation
Use ERP / inventory management systems to maintain accurate records
Support vendor coordination and parts procurement
Collaborate with service and sales teams to keep workflows moving
Receive, stock, and distribute parts efficiently
Operate forklifts and material handling equipment safely
Maintain a clean, organized, safety-focused work environment
Identify opportunities to improve parts processes and inventory flow
Stay current on new products, systems, and material handling technologies
Support cross-functional improvements across service, parts, and logistics