Product Support Sales Manager

Rudd Equipment Company•Des Moines, IA

46d•Onsite

About The Position

We are seeking a reliable Product Support Sales Manager responsible for the overall day to day operation of the Service and Parts Departments to obtain optimum efficiency and economy of operations, superior customer service, and optimal profits. The Product Support Sales Manager is accountable for the financial and operational Service and Parts Departments results. In addition, this role will manage the flow and inventory of components from receiving to shipping, ensuring that the quality and accuracy are of utmost consideration. This role will maintain the branch shop area and all company assets. This position requires in office presence and the essential functions cannot be performed remotely.

Requirements

High School Diploma, or equivalent required and 2 or more years of relevant work experience and/or training; or an equivalent combination of education and experience and/or training that provide required knowledge, skills, and abilities.
Fundamental knowledge of inventory control functions
Ability to enhance the company's image with current and prospective customers.
Ability to diplomatically address customer issues and resolve problems using excellent verbal and written communication skills.
Can effectively present information and respond to questions from managers, personnel, and customers.
Possess strong leadership skills including demonstrated ability to assess development needs of personnel and managing workforce.
Computer literate- Internal Operating Systems, Microsoft Office Operating Systems: Excel, Access, and Word.
Must be comfortable using Excel to analyze monthly results and develop forecasts and plans.

Nice To Haves

5 -10 years related manufacturer and/or distributor work experience preferred
2-year degree preferred, but not required
Previous experience in a management or supervisory role a plus.
Product knowledge of parts sold desired
Knowledge of heavy equipment industry lines of equipment and competitive initiativesrequired.

Responsibilities

Collaboratively work with Branch VP, VP of Service Operations, and General Parts Manager to plan and develop organizational policies and goals.
Supervise all service and parts employees, both in the shop and in the field.
Evaluate training and staffing needs and carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Conduct and/or oversee annual performance evaluations with department personnel.
Identify and meet staffing needs.
Make customer calls as needed.
Direct and coordinate methods of improvement to service and parts in the present market while developing new markets to obtain a competitive position.
Develop a means for measuring customer service; assess employees’ ability to provide customer service in a timely manner.
Develop and maintain ongoing positive key customer relationships.
Create and analyze department budgets, financial statements and business plans, identifying opportunities and creating plans to streamline and reduce cost while increasing efficiency.
Review customer pricing and recommend changes to pricing strategy.
Maintain and control Parts Inventory to ensure accurate inventory levels.
Actively review operating reports with managers and administrative personnel to determine needed changes in programs or operations as required; Execute changes to optimize results.
Must Develop and maintain a strong relationship with all manufacturers’ representatives.
Work with the Branch VP, VP of Service Operations, and General Parts Manager in creating and defining support packages.
Responsible for ensuring that the branch is in compliance with all safety codes including keeping updated on all regulations and codes, creating policies that comply with codes and communicating the policies to personnel.
Must be able to perform supervisory responsibilities to effectively manage personnel that includes interviewing, hiring, training, planning, assign work, performance appraisal, and resolving problems.
All other duties as assigned.