Product Support Representative II

Fidelity National Information Services • Jacksonville, FL

51d • Hybrid

About The Position

As a Product Support Representative, you will work with FIS clients to provide in-depth product support. You will take incoming inquiries to resolve customer concerns raised during installation, operation, maintenance or product application.

Requirements

• Strong analytical, organizational and time management skills.
• The ability to work both independently and collaboratively.
• You are an excellent communicator and strong problem-solver.
• Finance or Technology degree.

Nice To Haves

• Knowledge of FIS products a plus.

Responsibilities

• Handle customer inquiries and resolving support issues such as complex financial calculations, processing market transactions, file interface automations, and data reconciliations.
• Provide in-depth product support and researching client issues.
• Troubleshoot problems with software applications/environments and recommend corrective action.
• Document customer information and recurring technical issues to support product quality programs and product development.
• Combine your business, technology and product training to be able to understand all facets of the software, the business plan and the client requirements.

Benefits

• Opportunities to innovate in fintech
• Tools for personal and professional growth
• Inclusive and diverse work environment
• Resources to invest in your community
• Competitive salary and benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Number of Employees: 5,001-10,000 employees