Product Support Rep II

Gregory Poole Equipment Company•Mebane, NC

About The Position

The primary responsibility of this position is to promote Blue Bird and Micro Bird bus product support capabilities, which includes promotion of new and existing original equipment and after-market parts sales revenue, as well as support of service revenue growth opportunities. Areas of focus include, but not limited to, the promotion and expansion of parts and service opportunities of existing Blue Bird and Micro Bird bus customers and generation of new parts and service opportunities from target customers in North and South Carolina. The overall business unit provides sales, parts, and service support for Blue-Bird and Micro Bird school, activity, commercial, and Type A products. This position requires close cooperation and full support from the Bus Business Sales Manager, Territory Account Managers, Service Managers, and Parts Managers to ensure customers are well informed of all product offerings and capabilities available through the group.

Requirements

Associate’s degree in applied science, business, or related field with at least three years related job experience, preferably in a similar industry or high school diploma or GED with at least five years related job experience.
Must be able to work for extended periods while sitting or driving.
Must have ability to clearly communicate with customers on the phone or in-person.
Must have excellent customer relations primarily with verbal communications using the telephone or in-person.
Must possess a valid driver’s license with a safe driving record and be able to drive daily.
Must be PC knowledgeable and possess a proficient skill level with keyboard and Microsoft software applications, preferably Excel and Word.

Nice To Haves

Strong mechanical and product knowledge is desirable.

Responsibilities

Practice fundamentals of good salesmanship, prospecting, telemarketing, preparing effective sales presentations, use of sales aids, closing, etc.
In direct support of strategic business growth objectives, promote and expand the parts and service sales revenue of existing customers.
Generate new parts and service sales opportunities for key target customers.
Aggressively promote all current parts special sales promotions.
Understand importance of and manage profit margin expectations to remain competitive in the marketplace.
Maintain a professional and positive working relationship with product support personnel to ensure customers receive an exceptional level of service.
Establish long-term, strong working relationships with Transportation Directors, Shop Service Supervisors, Parts Managers, and technicians to become an invaluable resource in support of its fleet operation.
As a highly visible representative of the dealership, conduct all business in a fair and ethical manner.
Maintain a good mechanical aptitude and understanding of the bus industry and its unique applications.
Be able to communicate effectively in written and oral form.
Be able to manage time effectively on a daily and long-range basis.
Maintain a thorough knowledge of territory’s population, sales history, and competitive activities.
Keep customers informed of product support programs offered through the dealership, Blue Bird, Micro Bird, and its vendors.
Effectively utilize all available technical resources offered through the dealership, Blue Bird, and Micro Bird networks.
Address customer complaints in accordance with company policy and advise management promptly of any situations beyond your scope of authority.
Fully utilize all promotional materials and programs to increase and/or generate parts and service sales.
Maintain a professional and proper personal appearance.
Properly maintain company property and assets.
Process and submit all call reports, expense reports, or other required support documents per company guidelines.