Product Support Manager

Oracle•Austin, TX

1d•Remote

About The Position

As a member of the Support organization, focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for Electronic Support Services. A primary point of contact for customers, responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. As a first-level manager who has performed technical or professional duties in a support environment, a significant component of duties entail gaining knowledge of policies affecting staff and in development of effective management skills. Interact frequently with customers and other managers. Bottom line, establish and communicate departmental objectives and implement plans to assure attainment of goals. Team is likely to be comprised primarily of technical or other professionals. May telecommute. (385.17750) Employer will accept a Bachelor's degree in Computer Science, Engineering or related field followed by eight years of progressive, post-baccalaureate experience in job offered or in a Product Support Manager-related occupation. Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives. True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [email protected] or by calling 1-888-404-2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Requirements

Oracle DBA knowledge
Oracle performance tuning
Oracle Real Application Cluster
Oracle Security
Oracle database install / upgrade
Oracle Platform migration
Oracle On premise implementation knowledge
Oracle Application implementation and upgrade
Oracle capacity planning
Oracle OCI Knowledge
Oracle GoldenGate configuration
Bachelor's degree in Computer Science, Engineering or related field
eight years of progressive, post-baccalaureate experience in job offered or in a Product Support Manager-related occupation

Responsibilities

deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs
resolving post-sales non-technical customer inquiries via phone and electronic means
resolving technical questions regarding the use of and troubleshooting for Electronic Support Services
facilitating customer relationships with Support
providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues
establish and communicate departmental objectives and implement plans to assure attainment of goals