Product Support Engineer

SRC Inc. • Syracuse, NY

29d • $78,000 - $86,500

About The Position

SRCTec, LLC is currently seeking an experienced Product Support Engineer to join our Life Cycle Management (LCM) team in Syracuse, NY. SRCTec designs, manufactures, and supports cutting-edge radar and sensor systems for a global commercial and defense customer base. The ideal candidate will independently deliver high-quality pre- and post-sales technical support through product demonstrations, comprehensive training, field support, and remote assistance. This role involves maintaining company assets, building expertise across multiple SRCTec products, and creating technical content to drive customer success.

Requirements

• Associate's degree, vocational certification, or military experience in a logistics-relevant field with 4+ years of logistics-related experience, or Bachelor's degree in a logistics-related field with 2+ years of work experience (equivalent combination of education, training, and experience considered, such as experience with radar, RF-based, communication, or navigation systems)
• Proficiency with test equipment such as multimeters, network analyzers, spectrum analyzers, signal generators, and oscilloscopes to diagnose electrical and electronic system issues
• Ability to interpret electronic schematics, mechanical drawings, test/assembly instructions, specifications, and engineering documentation with accuracy
• Ability to synthesize technical product knowledge and customer field experience to assist the development of technical manuals and training material content."
• Excellent written and verbal communication skills, paired with a customer-centric approach to service
• Ability to lift, move, and walk with a minimum of 50 pounds, climb towers, and tolerate long flights and periodic long workdays
• Advanced computer skills, including MS Office suite, and a firm understanding of TCP/IP networking
• Willingness to travel up to 30% (domestic and international), including potential extended assignments at military or customer locations in austere environments (desert, arctic, or other extreme conditions) with associated environmental and biological hazards
• Ability to obtain a U.S. passport and DoD security clearance

Nice To Haves

• Self-driven with strong time management and organizational skills to independently manage in-track tasks
• Ability to work independently and collaboratively within cross-functional teams, interacting frequently with engineering, SMEs, and customers
• Experience delivering technical training or certification as an assistant instructor for operator and maintenance training courses

Responsibilities

• Conduct field training and service support at customer and SRCTec locations, both domestically and internationally, often as a solo or lead engineer
• Collaborate closely with customers and end users to define and document requirements, working with internal teams to deliver tailored solutions that meet quality, cost, and schedule goals
• Thrive in a collaborative, customer-focused engineering culture, contributing to team efforts to enhance product usability and sustainment
• Lead product demonstrations and test events at local and remote test ranges to support business development, engineering analysis, and internal programs
• Respond promptly to customer operational needs, including last-minute travel to potentially austere field sites
• Perform advanced troubleshooting, system/sub-system analysis, and component-level diagnostics to support depot repair and manufacturing activities
• Provide technical expertise to engineering, quality, configuration management, and subcontract teams to ensure seamless operations
• Support proposal development by providing technical responses to RFIs, RFPs, RFQs, basis of estimates (BoEs), and rough order of magnitudes (ROMs)
• Develop and document detailed test plans, technical performance assessments, and after-action reports to drive continuous improvement
• Develop and maintain an understanding of LCM workflow activities and applicable government standards for in-track tasks

Benefits

• competitive salary
• comprehensive benefits package that includes four or more weeks of paid time off to start
• 10 percent employer contribution toward retirement
• 100 percent tuition support

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees