Product Support Engineer

Diversified Services Network, Inc. • Peoria, IL

4h

About The Position

Diversified Services Network, Inc. (DSN) is seeking a full-time Product Support Engineer to join our team in Mossville, IL! We offer full benefits, PTO, 401k, and more! If you're looking to grow your technical career within an extremely reputable, stable Fortune 500 company - let's talk!

Requirements

• Bachelors’ Degree desired, not required AND 3-5 years of experience
• Working knowledge of Information Technology Service Management (ITSM) processes.
• Technical Troubleshooting: Working knowledge of technical troubleshooting approaches, tools and techniques; ability to anticipate, recognize, and resolve technical issues on hardware, software, application or operation.
• Effective communications: The Product Service Engineer will be required to communicate with internal team members, external parties and service tool users.
• Linux/Windows PC maintenance
• Cable Maintenance
• VMWare Support & Image management

Nice To Haves

• ECM/CA/UFO Inventory
• ECM Rack Maintenance
• ECM FPS Registration
• Washing/Troubleshooting ECMs
• Dev tokens for Network Managers
• Pyflash Network Managers
• Relay boards/software

Responsibilities

• Provide OIP support via calls and ticketing system (L1/L2 troubleshooting and issue resolution).
• Deliver remote technical support for hardware, software, and network-related issues.
• Manage licensing, renewals, and activation support.
• Support Section PCs, ECMs, and related hardware/software systems.
• Perform Linux and Windows system maintenance, updates, and troubleshooting.
• Administer CWS group access and DevOps user permissions.
• Maintain Section Wiki and internal website content and access.
• Manage ECM, CA, and UFO inventory, including rack maintenance and FPS registration.
• Troubleshoot, clean, and maintain ECMs and associated cabling.
• Generate and manage developer tokens and support Pyflash for Network Managers.
• Provide VMware support, including VM image creation and management.
• Create and maintain L1/L2 knowledge documentation and SOPs.
• Coordinate parts ordering and hardware procurement.
• Support DevOps transition initiatives and relay board/software systems.

Benefits

• 401(k)
• Dental insurance
• Vision Insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level