Product Support Engineer

Emerson • Knoxville, TN

7h

About The Position

The Software Product Engineer role at Emerson in Knoxville, TN is an incredible opportunity for your career in Industrial Automation! You'll be at the forefront of supporting our Condition Monitoring products and services, offering outstanding 2nd level technical support to our customers across diverse industries, such as Reliability, Oil & Gas, Pharmaceutical, Power and Water, and more.
You will provide a high level of technical support to our customers, engaging with the Technology teams to perform expert troubleshooting and diagnosis of our products. You will be involved in global initiatives to influence our strategic growth within the industry in the areas of Predictive Maintenance and Condition Monitoring.
With the prospect of collaborating with motivated individuals to build groundbreaking products, this is undoubtedly a unique career experience. Make this great opportunity yours!

Requirements

• Experience with software installation and database migration
• Knowledge of industrial network architecture and communication protocols used in automation
• Network skills, database applications, knowledge with virtual machines, web-based applications
• Strong multi-tasking skills: ability to get many tasks done quickly and accurately with high level of attention to detail.
• Ability to work directly with the end-user in resolving system issues on a production environment.
• Excellent communication skills
• Legal authorization to work in the United States without sponsorship now or in the future. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1 (including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Nice To Haves

• Bachelor’s degree in Engineering, Computer Science or other STEM related field or equivalent experience
• 4+ years’ experience in Condition Monitoring of critical assets and data collection for Predictive Maintenance
• Product knowledge in: Emerson AMS Machinery Manager (MHM) Software (Machine Works, Machinery Manager), and MHM Hardware (Online Systems, Wireless Transmitters and Portable Analyzers)
• 3+ years' field service and/or remote support using or supporting AMS brand products: AMS Machine Works, AMS Machinery Manager, AMS 6500 ATG, AMS Asset Monitor, AMS 6500, AMS Wireless Vibration Transmitters, AMS 9420, AMS 2140
• Strong presentation skills for in person or online settings
• Experience with Industrial Control System challenges in multiple industries

Responsibilities

• Working directly with customers and global support staff to diagnose issues to ensure success in using our Emerson AMS Machinery Management products (AMS).
• Providing remote diagnostics to investigate and replicate product and software application issues at client sites.
• Providing feedback to Technology regarding our end user requirements, based on the investigation of field issues.
• Building Knowledge Base Articles and content for product information to be used in the field.
• Facilitating testing for New Product Development (NPD).
• Becoming a subject matter expert on our products to influence future innovation of the suite of product offerings.
• Demonstrating technical expertise, proficiency, and self-sufficiency in computer skills, networking, communication and automation protocols.
• Demonstrating knowledge and proficiency in Condition Monitoring of critical assets for Predictive Maintenance.
• Demonstrating Customer Loyalty principles achieve Customer Satisfaction goals.
• Developing and delivering department training sessions.
• Establishing and maintaining close consultative long-term relationships with key customers to assist with their support needs.

Benefits

• We prioritize providing flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs.
• We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more.
• Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level