ProResources Product Support Coordinator
About The Position
Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with 2024 pro forma total revenues reaching approximately $5.1 billion. Herc Rentals' parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol "HRI." Herc Rentals serves customers through approximately 612 locations and has about 9,900 employees in North America as of September 30, 2025. Job Purpose The Product Support Coordinator ProResources is the first person to greet you when you walk into or call a Herc Rentals location. Herc Rentals promotes growth by providing learning opportunities to energetic, eager to help, and hungry to learn personality types. The ideal person for this role would: Take initiative and work autonomously Manage a profit and loss statement Effectively grow a diverse portfolio of clients Manage a rental fleet inventory mix Become a safety expert and change agent Become an expert in the equipment rental industry Be promoted and grow their career What you will do...
Requirements
- H.S. Degree Required, College Degree Preferred
- A valid U.S. Driver's License
- Be able to regularly lift 50lbs or more
- Ability to sit, stand, and walk for extended periods of time
- Ability to perform repetitive tasks; stretch, turn, twist, and reach overhead; bend, crouch,squat, kneel, and stoop for extended periods of time
- Must be able to work indoors and outdoors when required of the job
- Computer skills to support entering information into systems
- Basic knowledge of Microsoft Word and Excel Programs
- Strong interpersonal skills
- Teamwork
- Listening Skills
- Ability to communicate effectively and efficiently
- Dependability
Responsibilities
- Identify customer needs and coordinate team actions to help resolve and satisfy requests with superior customer service
- Maximize revenue by advising customers on the selection, operation, and maintenance of various types of equipment in consultation with others
- Generate, process, analyze and review a small selection of daily business reports
- Schedule delivery and pickup of equipment on a timely basis
- Finalize sales while fielding inbound inquiries and successful outbound telemarketing with assistance
- Provide sales support to Sales Representatives that have contact with customers outside of your branch
- Demonstrate active participation in Herc Rentals Safety Culture, always prioritizing the safety of team members and customers alike
- Learn and follow all company procedures and protocols
- Support all team members
- Perform additional duties as assigned
Benefits
- Medical, Dental, and Vision Coverage
- Life and disability insurance
- Flex spending and health savings accounts
- Virtual Health Visits
- 24 Hour Nurse Line
- Healthy Pregnancy Program
- Tobacco Cessation Program
- Weight Loss Program
- 401(k) plan with company match
- Employee Stock Purchase Program
- Paid Time Off (Holidays, Vacations, Sick Days)
- Paid parental leave.
- Military leave & support for those in the National Guard and Reserves
- Employee Assistance Program (EAP)
- Adoption Assistance Reimbursement Program
- Tuition Reimbursement Program
- Auto & Home Insurance Discounts
- Company Paid Life Insurance
- Supplemental Life Insurance
- Accidental Death & Dismemberment Insurance
- Company Paid Disability Insurance
- Supplemental Disability Insurance
- Group Legal Plan
- Critical Illness Insurance
- Accident Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Rental and Leasing Services
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
