Product Support Coordinator - 1 year contract

Toromont CAT • Concord, CA

45d • Onsite

About The Position

This is a position with OST/St 90. The Product Support Coordinator is accountable for all work orders from opening to execution providing high customer service and effectively assisting with goals and objectives to support the Service Department. As a Product Support Coordinator, YOU will experience: Working within one of the safest organizations in the industry where your safety and well-being are our most important priority Working for the best in class equipment dealer and with the premium Caterpillar brand Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success Competitive total rewards including: wages, benefits, and premiums (as eligible) An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada

Requirements

• Minimum post-secondary education
• 2 years of professional experience in a service and support role within the industrial sector
• May require travel to remote sites based on work
• This position is expected to work in a branch vs remote

Nice To Haves

• Service Scheduler knowledge an asset

Responsibilities

• Demonstrate safe, environmentally sound and healthy work behaviours at all times, in support of Toromont's Health and Safety Policies, Programs and initiatives
• Process service work orders, service reports and payroll
• Obtain Customer purchase order numbers to support WIP (work in process) processing
• Generate standard jobs as required by Supervisors and Technicians
• Expedite Warranty and Goodwill work orders through Warranty Departments
• Assist in coordination and administration of Customer Service Agreements (CSAs) through contract management software (EMT & PM Scheduler
• Monitor WIP Reports with Supervisors and Service Advisors aligned to support company objectives within the invoicing process
• Assist other Service Departments with scheduling of maintenance and repairs as required

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees