Product Support Coordinator - ProResources

Herc Rentals•Deer Park, TX

28d•$25 - $28

About The Position

The Product Support Coordinator ProResources is the first person to greet you when you walk into or call a Herc Rentals location. Herc Rentals promotes growth by providing learning opportunities to energetic, eager to help, and hungry to learn personality types. The ideal person for this role would: Take initiative and work autonomously Manage a profit and loss statement Effectively grow a diverse portfolio of clients Manage a rental fleet inventory mix Become a safety expert and change agent Become an expert in the equipment rental industry Be promoted and grow their career What you will do... Identify customer needs and coordinate team actions to help resolve and satisfy requests with superior customer service Maximize revenue by advising customers on the selection, operation, and maintenance of various types of equipment in consultation with others Generate, process, analyze and review a small selection of daily business reports Schedule delivery and pickup of equipment on a timely basis Finalize sales while fielding inbound inquiries and successful outbound telemarketing with assistance Provide sales support to Sales Representatives that have contact with customers outside of your branch Demonstrate active participation in Herc Rentals Safety Culture, always prioritizing the safety of team members and customers alike Learn and follow all company procedures and protocols Support all team members Perform additional duties as assigned

Requirements

H.S. Degree Required, College Degree Preferred
A valid U.S. Driver’s License
Be able to regularly lift 50lbs or more
Ability to sit, stand, and walk for extended periods of time
Ability to perform repetitive tasks; stretch, turn, twist, and reach overhead; bend, crouch,squat, kneel, and stoop for extended periods of time
Must be able to work indoors and outdoors when required of the job
Computer skills to support entering information into systems
Basic knowledge of Microsoft Word and Excel Programs
Strong interpersonal skills
Teamwork
Listening Skills
Ability to communicate effectively and efficiently
Dependability

Responsibilities

Identify customer needs and coordinate team actions to help resolve and satisfy requests with superior customer service
Maximize revenue by advising customers on the selection, operation, and maintenance of various types of equipment in consultation with others
Generate, process, analyze and review a small selection of daily business reports
Schedule delivery and pickup of equipment on a timely basis
Finalize sales while fielding inbound inquiries and successful outbound telemarketing with assistance
Provide sales support to Sales Representatives that have contact with customers outside of your branch
Demonstrate active participation in Herc Rentals Safety Culture, always prioritizing the safety of team members and customers alike
Learn and follow all company procedures and protocols
Support all team members
Perform additional duties as assigned