Product Specialist

Board of Pensions of the ELCA • Minneapolis, MN

25d • $61,300 - $65,000 • Hybrid

About The Position

Portico Benefit Services
is looking for two (2) Product Specialists to be a part of our Products team. The Product Specialist plays a key role in advancing the design, evaluation, and performance of Portico’s health and retirement benefit offerings. The Product Specialist supports the day-to-day execution of product management activities and contributes to the successful delivery of the product roadmap. The Product Specialist helps ensure Portico’s health and/or retirement programs remain mission-aligned, financially sustainable, and responsive to member and employer needs.

Requirements

• Ability to manage multiple tasks, prioritize effectively, and meet deadlines in a fast-paced environment.
• Proficiency in Excel or similar analytical tools; familiarity with reporting tools such as Power BI is a plus.
• Familiarity with health and/or retirement benefit programs and related regulatory requirements.
• Proven ability to analyze data, identify trends, and provide actionable insights to support product decisions.
• Experience in health or retirement product management, business analysis, benefit analytics, or consulting (2+ years preferred).
• Knowledge of industry best practices, data-driven decision-making, and product lifecycle management.

Responsibilities

• Coordinate daily activities between internal teams and external vendors to maintain smooth operations.
• Work closely with Operations, Brand & Customer Engagement, Business Development and Customer Care teams to ensure successful product launches and updates.
• Track timelines for product updates, enhancements, and compliance requirements.
• Support issue resolution by identifying root causes and escalating as needed.
• Maintain accurate documentation of product processes and workflows.
• Assist in implementing the product roadmap and ensuring timely delivery of product initiatives.
• Conduct research on industry trends, benchmarks, and emerging innovations within the employer and faith-based benefits space.
• Synthesize competitive intelligence into actionable insights that inform product enhancements and strategy.
• Monitor regulatory and industry developments that may impact Portico’s benefit programs.
• Collect and analyze data related to product performance, usage, and customer feedback.
• Prepare reports and dashboards to track KPIs and identify trends.
• Provide insights to improve product value, usability, and customer satisfaction.
• Participate in testing and evaluation of new product features.
• Suggest process improvements and contribute ideas for enhancing product performance.

Benefits

• Portico offers a comprehensive benefits package which includes premiums paid for health care coverage, 10% employer retirement contribution, and competitive time off and wellness benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level