Product Specialist

Handshake

About The Position

Handshake is hiring a Product Specialist to drive product adoption and customer education across our education partner network. This role sits at the intersection of product expertise, training, and customer impact. You’ll lead large-scale education programs, own high-visibility events, and help partners fully leverage Handshake to improve student outcomes and retention. If you love being customer-facing, traveling, and turning product knowledge into measurable impact, this role is for you.

Requirements

3+ years of experience in Career Services, Higher Education, or customer-facing SaaS roles
Proven track record training customers on complex software and driving adoption
Experience planning and executing customer events or workshops end-to-end
Ability to translate technical product functionality into clear, outcome-driven guidance
Strong presentation and facilitation skills across both in-person and virtual settings
Willingness to travel extensively (50–75%) for trainings, conferences, and events, as well as manage the logistical aspects of these offerings
Ability to manage multiple priorities independently in a fast-paced environment
Strong relationship-building skills and confidence navigating tough customer conversations

Nice To Haves

4+ years in Career Services or Higher Education leadership
2+ years of experience with a complex SaaS platform
Deep familiarity with Handshake or competing EdTech platforms
Experience in EdTech Customer Success, Sales Engineering, or Implementation

Responsibilities

Design and deliver Handshake Academy Meetups and Live events for 50+ attendees to increase feature adoption and account retention
Lead 1:many and customized trainings that drive measurable expansion of key product workflows
Consult with education partners to optimize workflows and align product usage to institutional goals
Partner with Success, Product, Sales, and Marketing to translate customer insights into product improvements and scalable training programs