Product Specialist

Alertus Technologies•Baltimore, MD

10d•$47,000 - $64,000

About The Position

We are looking for a high energy professional to make a meaningful impact on Alertus, its customers, and the mass emergency notification industry. In this role, you will be responsible for developing and applying product knowledge specific to Alertus Technologies’ emergency notification products and services while serving as the subject matter expert on assigned products and services. You will be responsible for supporting technical publications, product training, product management activities, solution design, and product demonstrations. Our ideal candidate possesses a technical aptitude, a strong work ethic, collaborative communication skills, and an ability to thrive in a fast-paced environment. Additionally, the candidate will be someone who finds purpose in providing the best possible solution to mitigate gaps in our customers’ critical communication strategy. A Day in the Life: Work with the Product Management and Sales Engineering Team to develop product knowledge and assist in maintaining Alertus’ many demo environments Assist in identifying customer requirements and conveying requirements to the product development teams to ensure requirement understanding Conduct market research using tools such as surveys, desktop research, and customer calls to assist in analyzing market trends, customer feedback, and other sources to influence product strategy Participate in sales and product meetings as assigned to collaborate and strategize with business and engineering teams Demonstrate Alertus’ core products and services as assigned Participate in qualifying system integration opportunities and assist in implementing, testing, and documenting integrations Assist the Technical Writing Team in drafting and reviewing product documentation Participate in product training development and delivery to support Alertus employee professional development Assist with new product releases and events

Requirements

Basic understanding of application programming interfaces (APIs) and webhooks
Ability to learn complex concepts and communicate them to technical and non-technical individuals
Energy, passion, enthusiasm, and a positive attitude
Exceptional organization, time management, and prioritization skills
Unmatched verbal, written, and interpersonal communication skills
Ability to become an expert assigned to Alertus products and services
BA/BS in Computer Science/Engineering, Information Technology, Electrical Engineering, or related field
Academic or practical experience with Java and Python
Demonstrated ability to articulate the value proposition of product functionalities

Responsibilities

Work with the Product Management and Sales Engineering Team to develop product knowledge and assist in maintaining Alertus’ many demo environments
Assist in identifying customer requirements and conveying requirements to the product development teams to ensure requirement understanding
Conduct market research using tools such as surveys, desktop research, and customer calls to assist in analyzing market trends, customer feedback, and other sources to influence product strategy
Participate in sales and product meetings as assigned to collaborate and strategize with business and engineering teams
Demonstrate Alertus’ core products and services as assigned
Participate in qualifying system integration opportunities and assist in implementing, testing, and documenting integrations
Assist the Technical Writing Team in drafting and reviewing product documentation
Participate in product training development and delivery to support Alertus employee professional development
Assist with new product releases and events