Product Specialist

CSC Generation • Austin, TX

19d

About The Position

As a Product Speicalist, you’ll be the go-to sales and service contact for customers and trade partners interested in our furniture and collections, turning inquiries into confident purchases through expert, design-forward guidance. In this role, you’ll manage inbound and outbound touchpoints, support custom and project-based needs, collaborate with marketing and operations, and use CRM tools to nurture relationships, drive repeat business, and deliver a seamless end-to-end customer experience.
This position will report into the Customer Service Lead.

Requirements

• Proven ability to build trust quickly and convert inbound customer interest into closed sales.
• Strong consultative selling and communication skills, with a customer-first mindset and attention to detail.
• Experience handling custom orders, pricing discussions, and complex product questions.
• A proactive approach to driving revenue through follow-ups, outreach, and relationship management.
• Comfort working cross-functionally with marketing, operations, and logistics teams to resolve issues and improve outcomes.
• Experience using CRM tools to track customer interactions, manage pipelines, and prioritize outreach.
• An interest in furniture, design, or home furnishings, with the ability to translate product features into customer value.

Responsibilities

• Serve as the primary point of contact for inbound customer inquiries, purchase calls, and product questions related to Euro Style’s furniture and collections.
• Guide customers through the buying process by providing expert product knowledge, design-forward recommendations, and comparisons that help close sales.
• Support trade clients, interior designers, and high-value customers with personalized service and project-based needs.
• Manage custom orders, special pricing requests, and order status updates to deliver a seamless end-to-end customer experience.
• Proactively follow up on inbound leads, abandoned quotes, and past purchasers to drive repeat business and incremental revenue.
• Conduct targeted outbound outreach to nurture relationships, re-engage customers, and upsell or cross-sell complementary products.
• Partner with marketing to support promotions, launches, and campaigns, ensuring consistent messaging and strong conversion.
• Coordinate with operations and logistics to track priority orders, resolve delivery questions, and escalate issues or claims as needed.
• Participate in product launches, trainings, and industry events to stay current on the assortment and strengthen customer credibility.

Benefits

• Executive Access: Work directly with brand CEOs and senior leadership, solving real business problems and earning mentorship from top operators.
• AI-First Skill Building: Get hands-on with the most advanced AI tools in the market. From automation to prompt engineering, you’ll build a modern tech stack that sets you apart in any industry.
• Accelerated Career Path: High performers are quickly entrusted with greater responsibility, new challenges, and leadership opportunities across our portfolio of brands.
• Competitive benefits:Paid time off policies, 401(k)/RRSP match, medical/dental/vision and a variety of supplemental policies, and employee discounts at our portfolio companies

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees