Product Specialist

Clever Devices Ltd.•Apex, NC

About The Position

As THE leader in transit technology, Clever Devices' vision is to make meaningful contributions to worldwide mobility. Our goal is to be the leading provider of exciting technology that improves the quality of mobility in communities around the world. Position Summary: The Product Specialist is a junior level position responsible for working closely with Product Managers, Product Engineers, Project Deployment and Strategic Account Managers to assist in growing/developing new business opportunities and the facilitation of the Agile Development Process for current and potential new projects. The Product Specialist is responsible for providing pre-sales services including system engineering, preliminary requirements/scope development, user interface mockups, technical product presentations, training, troubleshooting and technical account management.

Requirements

Bachelor’s Degree in engineering or equivalent, computer engineering, computer science or electrical engineering preferred
Some Engineering and/or junior product owner experience
Working knowledge of both networking and application related protocol and technologies
Strong log file and basic SQL queries
Effective troubleshooting skills and ability to root cause product issues and problems
A high level of achievement and a motivation to succeed
Ability to innovate and work independently
Ability to travel on short notice to customer facilities at least 30% travel
Excellent presentation skills
Strong sense of urgency
Strong written and oral communication skills
Excellent organizational skills
Excellent customer service skills
Strong time management skills and ability to meet deadlines in a complete manner
Ability to handle multiple tasks simultaneously and prioritize
Strong Computer skills including MS Office, Excel, PowerPoint, Outlook and ability to learn new software programs such as Axapta and Atlassian products

Nice To Haves

Some experience launching and maintaining hardware and software technical products

Responsibilities

Under the guidance of a Product Manager, functioning as the junior Product Owner and leading all aforementioned development and Scrum teams using created Agile Epics and Storie
Interface with Marketing, Sales, Engineering, Quality Assurance, Training, Project Management, and Systems Engineering as a customer advocate for features and functionality designed to enhance and strengthen existing and future product offering
Provides technical marketing support in the design and integration of customer application
Conduct product demonstrations and technical overviews in support of industry trade shows and on-site customer opportunities
Assist and participate in the development of business plans, marketing strategy, market penetration plans and order forecasts in assigned product lines including Product Status Presentation
Monitor customer requirements with both existing and future products
Investigates product issues at customer sites as part of the customer support escalation path
Research competitor pricing and positioning of product base
Research vendor offering and technology feasibility for solutions
Assist in the preparation and presentation of demonstrations and of company products
Identifies and readies products for customer demonstrations
Assesses competitor systems/products and determine their functionality accuracy
Provides in-house product testing and evaluation
Provides on-site software/hardware installations and upgrades at client’s facilities
Analyzes and correlates quantitative data to real event data
Prepares all materials to be needed at trade shows
Prepares trade show booth as needed
Provide technical support to the sales force
Provides product specifications
Travels to customer facilities as needed to provide pre and post-sales support
Performs follow-up technical support of specific applications
Other duties as assigned