Product Specialist

Greenheck Group•Mosinee, WI

1d•$60,859 - $75,179•Onsite

About The Position

Ready to join a global leader in air movement and ventilation? At Greenheck Group, joining our team means more than just starting a job, it’s joining an award-winning culture prioritizing your growth and development. Our unwavering commitment in supporting our team members both personally and professionally has earned us national recognition time and time again. As an innovative, environmentally responsible manufacturer of commercial HVAC systems, Greenheck Group designs and manufactures industry-leading air movement and ventilation solutions through our family of trusted brands. Our products are found in commercial, institutional, and industrial facilities worldwide, from schools and hospitals to factories and stadiums. Since 1947, we’ve proudly invested in our people and our communities, fostering innovation, leadership, and opportunity at every level. We are more than products, we are a team of inspired people doing extraordinary things. Your Opportunity: As a Product Specialist for Greenheck Group you will provide assistance on basic technical support via phone and email for both internal and external sales members in the areas of product selection and application.

Requirements

4-6 years of relevant work experience required.
2 Year / Associate Degree or equivalent years of job experience required.

Responsibilities

Provide assistance to product support team on basic technical support via phone and email for both internal and external sales members in the areas of product selection and application.
Generate quotes for special design requests (SDRs).
Gather information and provide resolution to field problems.
May assist with onsite support.
Negotiate parts and back-charges.
Basic knowledge of codes and standards for applicable products.
Identify opportunities for process improvement.
Provide input on product roadmap, including new products and product enhancements.
Assist in developing material for on-site customer interactions, such as tours and rep training.
Assist in developing literature including catalogs, price sheets, installation and maintenance manuals, submittals and case studies.
Assist in developing promotional literature including advertorials, magazine ads, rep promotions, press releases and videos.
Develop understanding of other equipment in our industry.
Review and provide input for improvement on technical product documentation.
Document service calls to record data on product questions and field issues.
Coordinate with Purchasing on long lead-time parts to provide improvements and parts that may be obsoleted.
Coordinate with business units on substitute parts due to lead times or obsolescence.
Coordinate with corporate Marketing team for relevant product support.