Product Service and Support Intern

Allison Transmission • Lafayette, IN

15d

About The Position

Learn more about this role and how you can drive your career forward! As an internal applicant we strongly encourage you to review the Compensation resources on the intranet, specifically the Job Architecture Fact Sheet before applying to this role, to understand any potential implications to your total cash compensation if you were to be offered this role. If you have questions, please reach out to your HR Business Partner for more information. JOIN THE TEAM THAT’S POWERING PROGRESS Building cities. Driving commerce. Fueling Progress. For over 100 years, Allison has powered the vehicles and technology that move our world forward. What powers us? Our employees. From the first person hired by James Allison in 1915 to the thousands across the globe who work for Allison today, we’re driving progress everywhere because we employ top talent worldwide. In both the Allison Transmission and Allison Off-Highway Drive and Motion Systems business units, our team strives to Improve the Way the World Works. Learn more about this role and how you can begin driving your career forward! Primary Purpose of Role The Product Service & Support Engineering/Quality Intern assists with analysis, problem-solving, and continuous improvement initiatives that enhance product performance, customer satisfaction, and service quality. This role provides hands-on experience with product issue investigations, quality reporting, field performance tracking, and engineering support tasks. The intern contributes to improving serviceability, reducing product defects, and strengthening overall product lifecycle performance.

Requirements

• Currently pursuing a Bachelor’s or Master’s in Mechanical Engineering, Industrial Engineering, Quality Engineering, Product Design, or a related technical field
• Strong written and verbal communication skills.
• Proficiency with Microsoft Excel or equivalent productivity tools.

Nice To Haves

• Prior internship, co‑op, or hands‑on project experience (academic or extracurricular) is a plus.

Responsibilities

• Support root-cause analysis and issue investigations related to product defects, warranty claims, or field service problems.
• Assist with collecting, organizing, and analyzing quality data, including failure trends, corrective actions, and customer feedback.
• Help develop and update technical documentation, service instructions, troubleshooting guides, and quality alerts.
• Participate in continuous improvement projects aimed at enhancing product reliability, serviceability, or inspection processes.
• Coordinate testing, validation, or inspection activities and document test results and observations.
• Work cross‑functionally with engineering, manufacturing, and service teams to support CAPA (Corrective & Preventive Actions) activities.
• Contribute to reporting and dashboards, such as warranty metrics, field failure rates, and defect tracking.

What This Job Offers

• Career Level: Intern
• Number of Employees: 501-1,000 employees