Product Service and Support Intern

Allison Transmission • Lafayette, LA

13d

About The Position

The Product Service & Support Engineering/Quality Intern assists with analysis, problem-solving, and continuous improvement initiatives that enhance product performance, customer satisfaction, and service quality. This role provides hands-on experience with product issue investigations, quality reporting, field performance tracking, and engineering support tasks. The intern contributes to improving serviceability, reducing product defects, and strengthening overall product lifecycle performance.

Requirements

• Currently pursuing a Bachelor’s or Master’s in Mechanical Engineering, Industrial Engineering, Quality Engineering, Product Design, or a related technical field
• Strong written and verbal communication skills.
• Proficiency with Microsoft Excel or equivalent productivity tools.

Nice To Haves

• Prior internship, co‑op, or hands‑on project experience (academic or extracurricular) is a plus.

Responsibilities

• Support root-cause analysis and issue investigations related to product defects, warranty claims, or field service problems.
• Assist with collecting, organizing, and analyzing quality data, including failure trends, corrective actions, and customer feedback.
• Help develop and update technical documentation, service instructions, troubleshooting guides, and quality alerts.
• Participate in continuous improvement projects aimed at enhancing product reliability, serviceability, or inspection processes.
• Coordinate testing, validation, or inspection activities and document test results and observations.
• Work cross‑functionally with engineering, manufacturing, and service teams to support CAPA (Corrective & Preventive Actions) activities.
• Contribute to reporting and dashboards, such as warranty metrics, field failure rates, and defect tracking.

What This Job Offers

• Career Level: Intern
• Number of Employees: 501-1,000 employees