Product Returns Specialist

Cynosure Lutronic • Westford, MA

7d

About The Position

The Product Returns Specialist is a motivated, detail-oriented, and upbeat team player who owns the return process end-to-end. This role is responsible for managing the movement, tracking, and documentation of customer and company-owned product returns in alignment with GMP, GDP, ISO, and FDA regulations. The successful candidate will be self-directed, collaborative, and energized by cross-functional problem-solving. Essential Duties and Responsibilities The incumbent may be asked to perform other function-related activities in addition to the responsibilities listed below, as reasonably required by evolving business needs.

Requirements

• High School degree/equivalent required
• Associate’s degree is equivalent to 18 months of experience
• Associate degree preferred or equivalent experience in the medical device industry.
• 1 to 2 years relevant experience
• Minimum 1+ year of inventory management experience.
• Ownership mindset with a strong sense of accountability and follow-through
• Solid customer service orientation with the ability to resolve issues professionally and proactively
• Demonstrated ability to manage and execute returns processes with accuracy and urgency
• Proficient in ERP and CRM systems, including SAP and Salesforce, with strong data entry and transaction tracking skills
• Familiarity with RMA workflows, inventory control, and warehousing best practices
• Analytical skills to identify return trends and recommend process improvements
• High attention to detail with the ability to multitask in a fast-paced, evolving environment
• Strong organizational and communication skills; able to document clearly and escalate appropriately
• Effective cross-functional collaborator and dependable team player
• Self-directed, adaptable, and motivated to take initiative and prioritize workload independently
• Proficient in Microsoft Office Suite (Word, Excel, Outlook)
• Solutions-oriented with strong problem-solving and critical thinking abilities

Nice To Haves

• Experience working with electro-mechanical devices; medical laser systems preferred

Responsibilities

• Manage the end-to-end Return Materials Authorization (RMA) process, ensuring accuracy, efficiency, and customer satisfaction
• Inspect and verify returned equipment for decontamination, condition, and completeness
• Log and disposition returned products in ERP and CRM systems (SAP, Salesforce), ensuring alignment with current standards
• Support field equipment retrieval and conduct audits to maintain inventory integrity
• Collaborate cross-functionally with Logistics, Quality, and Customer Service to resolve issues and ensure timely returns processing
• Analyze return data and trends to support continuous improvement and root cause identification
• Proactively identify and escalate missing, damaged, or misrouted equipment
• Adapt to shifting priorities and contribute to high-impact projects as operational needs evolve
• Promote a team-first culture while consistently delivering on Cynosure’s standard of “Exceptional Everyday”

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED