Product Research Intern - REMOTE

First American • Santa Ana, CA

21h • $40 - $45 • Remote

About The Position

Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com. What We Do Our Design & Research team is at the forefront of this transformation, working vigorously to modernize the real estate title and closing process. This summer, we’re thrilled to offer internship programs to university students based near our Southern California headquarters, or anywhere in the continental USA. If you’ve ever considered a career in technology, this is a fantastic opportunity to gain hands-on experience. Come join an exciting and transformative organization where the sky is the limit! By choice, we don’t simply accept individuality – we embrace it, support, and thrive on it. In addition to focusing on you, our People First Culture celebrates collective diversity, equity, and inclusion not simply because it’s the right thing to do but also because we believe it’s the key to our success. We are proud to foster an authentic and inclusive workplace for all. First American is an equal-opportunity employer. The types of things you’ll do Design & Research is a broad area with an extensive opportunity space. Each intern will have their unique mission refined before the start date, after an offer is extended and accepted. Here are some of the value adds you’ll be working on:

Requirements

• Currently pursuing a bachelor's or master's degree at an accredited university.
• Majoring in HCI, Marketing, UI/UX, Computer Science or a related field.
• Prior exposure to best practices through hackathons, design challenges, university projects, or previous internships.
• Available full-time, 8-10 weeks for internship starting in early June 2025 and ending in August/September 2025.

Responsibilities

• Gain hands-on experience by shadowing Design & Research Product, and Engineering teams throughout the Product Design & Research and development process.
• Create key user flows and sketch wireframes to translate concepts into interactive designs, using tools like Figma, FigJam and Adobe XD.
• Identify opportunities to enhance the customer experience through user feedback, research, and design iterations.
• Analyze and synthesize qualitative and quantitative user research findings using mixed-methods approaches to uncover actionable insights.
• Translate research into strategic actions and comprehensive deliverables including personas, journey maps, usability reports, and insight summaries that inform product decisions and drive user-centered design
• Actively foster a customer-obsessed product design and research culture by sharing research insights, synthesizing cross-functional learnings, and advocating for user-centered design principles.
• Contribute to the ongoing evolution of the product design and research practice by introducing innovative methods, elevating standards, and ensuring alignment with cutting-edge industry best practices

Benefits

• Competitive Pay: We offer competitive industry pay for our internship program.
• Industry Experience: The rare opportunity to impact one of the most prominent players in the United States real estate market.
• Mentorship & Buddy Program: We're in this together. You will be coached by an experienced mentor and paired with a buddy to answer your questions along the way.
• Networking: A chance to build your network with intelligent and hardworking interns and First American employees who share your passion for technology.
• Exposure: Access to cutting-edge tools, learning and development resources, and the opportunity to present your project at our Intern Expo Day in front of First American leadership and fellow interns.
• Extended Opportunities: Possibility of continuing part-time with our work study internship program or joining our First American team as a full-time early career hire.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern