Product Quality Manager

Kingfisher•Lower Southampton Township, PA

31d

About The Position

We’re Kingfisher, A team made up of over 74,000 passionate people who bring Kingfisher - and all our other brands: B&Q, Screwfix, Brico Depot, Castorama and Koctas - to life. That’s right, we’re big, but we have ambitions to become even bigger and even better. We want to become the leading home improvement company and grow the largest community of home improvers in the world. And that’s where you come in. At Kingfisher our customers come from all walks of life, and so do we. We want to ensure that all colleagues, future colleagues, and applicants to Kingfisher are treated equally regardless of age, gender, marital or civil partnership status, colour, ethnic or national origin, culture, religious belief, philosophical belief, political opinion, disability, gender identity, gender expression or sexual orientation. As a Product Quality Manager in our Kitchen category you will ensure the development and manufacture of safe and compliant products that meet our customers' expectations in terms of quality, cost and performance.

Requirements

Experience in a product/component area (ideally in kitchen / furniture area)
Knowledge and working understanding of compliance requirements for the product/component area
Knowledge of relevant product materials and substrates
Previous experience in a product technology role or manufacturing environment.
Previous experience working with overseas production sites/sourcing operations.
Previous experience in a retail environment
Understanding general product safety assessments
Be Customer Focussed – constantly improving our customers experience
I listen to our customers and colleagues
I use available data to help make decisions
Be Human – acting with humanity and care
I do the right thing
I am respectful of others
Be Curious – thrive on learning, thinking beyond the obvious
I build and share new ideas
I try new things and share my learnings
Be Agile – working with trust, pace and agility
I work in an agile way, without seeking perfection, applying the 80/20 principle.
We take risks, fail fast, and adapt quickly.
Be Inclusive – inspire diverse teams to succeed together
I embrace allyship and celebrate difference as a strength
I have self-awareness and a desire to learn
Be Accountable – I own the plan to deliver results and growth
I own my actions and focus on outcomes
I understand the Kingfisher plan and how it relates to my role

Responsibilities

Work with the offering and product development teams to proactively support range reviews and product development for Kitchen Category, ensuring that quality is a key part of the process.
Perform product benchmarking to develop product specifications.
Review design specifications and samples to evaluate products, address construction, safety, performance, and compliance issues
Work with suppliers and purchasing offices to ensure that product production is feasible.
Ensure that products will meet the required performance and durability standards offered under the warranty whilst developing precautionary statements on the packaging and product instruction manuals, as appropriate.
Work with the Performance Feedback Analyst to actively monitor post-sales performance
Analysis of customer feedback and feedback to identify appropriate actions to improve product quality, reduce returns and customer dissatisfaction and incorporate these changes into new developments.
Visit factories as appropriate to develop knowledge and understanding of production processes and support product development which includes occasional trips to France.
Support the vendor evaluation process