Product Owner (Salesforce)

Bridgenext, Inc•Jacksonville, FL

22d•Remote

About The Position

The Bridgenext Product Owner plays a critical role in the success of Salesforce engagements, serving as the intersection of product strategy, technical solution design, and client partnership. This role is responsible for deeply understanding client business challenges and leading the definition of innovative, scalable solutions within the Salesforce ecosystem. As a Product Owner, you’ll guide cross-functional teams, spanning multiple time zones, through successful delivery while ensuring continuous alignment with client goals. You will serve as a strategic partner to stakeholders, fostering collaboration, driving key decisions, and owning the end-to-end product vision from discovery through enablement and handoff.

Requirements

7+ years' experience designing complex solutions on the Salesforce platform using both out of the box solutions and Salesforce friendly customizations and includes either (or better yet, both!) implementation or product development
4+ years professional services consulting experience leading strategic engagements
Successfully led collaborative discovery workshops with client stakeholders to define business needs and align on solution direction, leveraging both customer experience insights and technical strategy
Strong Written and Verbal communication skills, with ability to create technical documentation and client facing artifacts
Hands-on experience with Salesforce declarative tools and working with development teams across multiple time zones
Comfortable presenting to C-suite and leading enterprise engagements
Experience leading team using Agile Frameworks, writing user stories, running sprint demos, etc.
Multiple Salesforce certifications: App Builder, Sales Cloud, Service Cloud, Agentforce Specialist
Certified Scrum Product Owner (CSPO)

Nice To Haves

Experience leading $1M+ programs or large enterprise initiatives
Knowledge of managed package development and AppExchange
Understanding of key concepts for user centered design and design thinking using the Salesforce Lightning Design System
Certified Scrum Master (CSM)
Project Management Professional (PMP®)
Strong team and individual player
Maintains composure during all types of situations and is collaborative by nature
High standards of professionalism, consistently producing high quality results
Self-sufficient, independent requiring very little supervision or intervention
Demonstrate flexibility and openness to bring creative solutions to address issues

Responsibilities

Own the end-to-end solution vision across multiple teams and client stakeholders
Build trusted relationships with executive and technical client stakeholders
Align business goals, technical architecture, and delivery strategy to drive successful outcomes
Advise on platform capabilities and when to use declarative vs. custom solutions
Make architecture decisions based on constraints like budget, scope, time, and available resources
Collaborate with Technical Architects, UX Designers, and Developers to deliver a cohesive solution
Define the technical critical path and lead teams through execution using different Agile frameworks
Recommend solution paths that balance the competing priorities of budget, time, quality, and scope
Provide solution design and architecture leveraging a variety of SaaS platforms and web technologies
Apply a NorthStar framework to solution design discussions and discovery workshops
Guide clients through the onboarding and training process, ensuring they can effectively utilize the implemented solutions
Effectively communicate project progress and manage expectations with internal and external stakeholders, including sales, engineering, and customer team
Identify opportunities outside of the scope of a project for future phase work