Product Owner II, Underwriting

Liberty Mutual Insurance•Boston, MA

1d•Hybrid

About The Position

Join an innovative, forward-thinking team that’s passionate about harnessing people, process, and technology to fuel the next wave of growth and transformation for the Global Risk Solution (GRS) business. As a Product Owner II, you operate as a strategic problem solver and trusted partner who delivers measurable business outcomes. Building on a foundation of strong backlog management and analytics, you will take ownership of complex products and initiatives often spanning multiple teams, systems, or business domains. You confidently navigate ambiguity, synthesizing input from business stakeholders, technical partners, and customer feedback to shape clear product direction. Rather than simply refining requirements, you uncover root problems and high value opportunities, make thoughtful tradeoffs across competing priorities, and ensure each increment of work contributes meaningfully to outcomes such as increased operational efficiency, improved customer experience, or stronger risk insights. Your role requires both critical thinking and influence. You proactively facilitate alignment across cross functional partners, resolve impediments, and communicate decisions with clarity and conviction. You collaborate deeply with engineering and design teams to ensure shared understanding of goals, context, and expected results. At this level, you also contribute more actively to product strategy shaping roadmaps, proposing innovative solutions, and applying business and technical acumen to guide product evolution. Success as a Product Owner II is demonstrated through your ability to consistently deliver tangible business impact, elevate execution quality across teams, and operate with the autonomy and foresight that prepares you for senior level product leadership. The Product Owner II represents the voice of the customer and the organization on the Agile team, defining and prioritizing features and stories to deliver business value. They deeply understand customer problems, ensure work is clearly defined and prioritized, and keep the squad focused on the highest-value work. The role requires continuous collaboration and communication with stakeholders and partners in Data Science, Technology, and business to align priorities and understand the supported technologies and systems. The Product Owner will also drive innovation initiatives that leverage AI and advanced analytics to reshape underwriting risk assessment, increase automation where appropriate, and enable more accurate, consistent, and transparent decisioning.

Requirements

Knowledge of Agile development methodologies and IT project management as typically acquired through a Bachelors` degree in relevant field (business, computer science, humanities etc.) and a minimum of 3 to 5 years direct experience with agile teams as well as 7 years in business, technology, or consulting.
Able to depict and explain the importance of complex ideas, issues and designs to varied audiences; educate SBU/department(s) on business vision and plan and the impact of change.
Able to influence a diverse group of stakeholders; strong leadership skills.
Able to make difficult and quick decisions daily.
Strong problem solver with demonstrated ability to lead a team to push the solutions and progress.
Experience in the insurance industry preferred.
Knowledge of relevant products and portfolio preferred.
Strong experimental mindset to drive innovation amongst uncertainty.

Nice To Haves

Prior Underwriting (or other operations) experience and knowledge related to middle market and large commercial insurance, reinsurance and/ or Surety is highly desired
Understanding of underwriting risk drivers and how data, machine learning, and AI can augment risk assessment, pricing, and exposure management
Familiarity with model governance, regulatory considerations for automated decisioning, and the need for explainability of AI-enabled outputs
Shape and communicate the product vision, ensuring alignment with strategic priorities across teams and executive leadership
Translate recommendations into strategic actions that support GRS priorities with minimal coaching
Articulate and quantify product value and measurable outcomes from digital investments
Collaborate with the agile working group to clarify business needs, remove roadblocks, and align on product strategy
Champion experimentation and AI adoption: run hypothesis-driven pilots with Data Science, define success metrics/ROI, and maintain an innovation sandbox with appropriate guardrails
Help establish an innovation sandbox and guardrails for rapid prototyping, ensuring ideas are matured into production-ready capabilities with appropriate controls
Candidates within 50 miles of hub offices, current in-office expectation is 2 days a week in office

Responsibilities

With the squad, accountable for developing and achieving product level KPIs
Manages product(s) with a moderate degree of strategy, scope, and complexity
Owns and maintains the product backlog and is accountable for its contents and prioritization
Accountable for clear, actionable user stories
Participates in squad/team demos, retrospectives, and all other ceremonies
Balance tactical and strategic decisions for the product, collaborating with peer product owners, managers, portfolio product owners, and other technical leaders, as necessary
Works with Business Agility & Tech to create PI plans that align to the short- and long-term product strategy, raising concerns & dependencies
Authors features that support high level missions and readies for team consumption
Understands customer needs through exposure to research / discovery (quantitative & qualitative) and testing & uses this to optimize experiences
Attend (and occasionally lead) sessions with users, customers, SMEs, to gain thorough understanding the product, immediate opportunities, and long-term direction
Partner with User Experience to ensure the products delivered strike the right balance between intuitive, simple, cohesive, and complete
Monitors and maintains the product health, proactively monitors impact of their product on others in the ecosystem
Analyzes and reports on feasibility, cost of delay ramifications, economies, or other aspects of planned or potential changes to the product
Drives alignment with stakeholders to understand the impact that their products' regulatory, compliance, and other industry constraints will have on other products in the portfolio
Negotiates with internal and external squads/teams to set aligned priorities among squads/teams both within and outside the portfolio
Champion AI-driven pilots and production initiatives: partner closely with Data Science and Tech to define AI use cases (e.g., risk scoring, triage, anomaly detection), prioritize experiments, and translate model outputs into actionable underwriting workflows
Ensure safe, responsible deployment of AI: collaborate on model validation, monitoring, explainability, and human-in-the-loop design to maintain underwriting oversight and regulatory compliance
Drive adoption for AI-enhanced underwriting capabilities by helping design UX flows, and feedback loops so underwriters can trust and use model-informed recommendations