Product Owner - Digital Channels

Pennymac • Carrollton, TX

3h • $75,000 - $130,000 • Onsite

About The Position

Pennymac is (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market. At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey. In this individual contributor role, you will own the strategy, roadmap, and execution for key technology solutions designed to innovate and improve the mortgage loan process for our customers. You will serve as a key collaborator and thought leader across the division, driving innovation and change through expert product ownership.

Requirements

• Bachelor's degree in CS, IS, related field, or equivalent work experience
• 5+ years of experience applying Agile methodologies
• Proven success owning and delivering complex technology products or programs, preferably in an Agile environment
• Deep understanding of product management best practices, business analysis, and process improvement
• Proficiency with Agile/PM tools (JIRA, Confluence, or similar). High proficiency in G-Suite
• Strong understanding of data management concepts and database technologies; general understanding of software systems architecture; experience with BI tools, SQL Server/.NET, XML/EDI is a plus
• Excellent communication (interpersonal, verbal, written) and presentation skills, with experience interfacing effectively with stakeholders at all levels, including executive management
• Strong analytical, critical thinking, problem-solving, and strategic decision-making skills with sound judgment
• Exceptional organizational skills, attention to detail, and ability to deliver accurate results in a fast-paced environment
• Proven ability to collaborate effectively within and across teams, influence without authority, and work independently
• Strong business acumen and strategic thinking capabilities

Nice To Haves

• Experience in Financial Services, particularly the mortgage industry, is highly desirable

Responsibilities

• Define and champion the product vision, strategy, and roadmap for your designated product area within the lending experience, aligning with overall business objectives
• Own the end-to-end product lifecycle, from ideation, requirements definition, and prioritization through development, launch, and iteration
• Engage and collaborate effectively with stakeholders across business units, technology teams, and executive leadership to gather insights, align priorities, and ensure product success
• Translate business needs and market opportunities into clear, well-defined goals, user stories, acceptance criteria, and functional requirements using methodologies like use cases, process flows, and data analysis
• Own, maintain, and prioritize the product backlog, ensuring alignment with strategic goals and maximizing value delivery within an Agile (Scrum/Kanban) framework
• Actively participate in and contribute to Agile ceremonies (e.g., backlog grooming, sprint planning, retrospectives), collaborating closely with development teams, Tech Leads, and UAT
• Drive complex, high-profile product initiatives by coordinating efforts across departments, interfacing with system developers, business subject matter experts, and project managers to ensure seamless execution
• Serve as a domain expert for the end-to-end business functions related to your product. Lead analysis efforts to identify current capabilities, opportunities for improvement, and define measurable outcomes
• Identify and drive the implementation of operational efficiencies and new business processes related to the product
• Create and maintain essential product documentation (requirements, process flows, reports). Communicate product strategy, progress, and outcomes effectively to senior management and other stakeholders
• Develop strategies for risk mitigation and contingency planning related to product development and launch
• Collaborate on the planning, oversight, and execution of testing phases to ensure product changes meet finalized requirements and quality standards
• Ensure product decisions align with broader strategic initiatives, including revenue opportunities or cost-saving measures identified by product and business leadership
• Perform other related duties as required and assigned
• Demonstrate behaviors which are aligned with the organization’s desired culture and values

Benefits

• Comprehensive Medical, Dental, and Vision
• Paid Time Off Programs including vacation, holidays, illness, and parental leave
• Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
• Retirement benefits, life insurance, 401k match, and tuition reimbursement
• Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees