Product Outcomes Manager
About The Position
Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io. At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career. The Product Outcomes team translates product → jobs to be done → workflows → outcomes. We partner across Product, Customer Outcomes, and CS to ensure every new capability becomes a lever for customer impact, not just a feature launch. We are only seeking someone in one of the following areas: San Francisco, Salt Lake City, Austin, Chicago, or NYC.
Requirements
- Strong communication skills and a deep understanding of product functionality and roadmap.
- Understands how product capabilities translate into jobs to be done, workflows and Outcomes.
- Ability to identify high level themes across specific examples and define strategies to resolve challenges (product adoption, large volume of bugs, enablement gaps).
- Cross functional collaborator, with the ability to persuade partners.
- Proven ability to serve as a feedback loop between customers, internal teams, and product development teams.
- Understands GTM teams, Gong customers and what materials stakeholders may need in order to better understand a Gong workflow or feature/functionality.
- Familiarity with Beta programs.
Responsibilities
- Act as internal SME & product expert.
- Co-run Beta programs for new strategic features.
- Translate features into Jobs-to-Be-Done, workflows, and outcomes.
- Partner with Instructional Design, PMM, Enablement, Value Engineering, Product Writing, etc.
- Serve as product liaisons - closing feedback loops between customers, internal teams, and Product.
- Co-build enablement materials, documentation, Help Center articles, and community resources.
- Run Community pages to scale product learnings.
Benefits
- We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
- Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
- Mental Health benefits with covered therapy and coaching.
- 401(k) program to help you invest in your future.
- Education & learning stipend for personal growth and development.
- Flexible vacation time to promote a healthy work-life blend.
- Paid parental leave to support you and your family.
- Company-wide recharge days each quarter.
- Work from home stipend to help you succeed in a remote environment.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
