Product Optimization Specialist
About The Position
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. How Will You Make an Impact? Are you someone who thrives in a fast-paced environment and is dedicated to delivering exceptional customer satisfaction? We have an exciting opening for a Product Optimization Specialist to join our Encompass Third Party North American team! In this position, you will play a crucial role in enhancing the customer experience by facilitating on-demand sourcing among other responsibilities. This position requires versatile skills and the ability to rely on previous experience and judgment to effectively accomplish assigned tasks.
Requirements
- High school diploma/equivalent required or 3+ years of equivalent work experience.
- 3+ years’ experience in general business is a plus.
- Ability to handle and resolve issues verbally or electronically.
- Effectively prioritize multiple projects and tasks to meet deadlines.
- Attentiveness to accuracy and detail.
- Ability to work independently and in a team environment.
- Excellent organizational skills, analytical capacity, and attention to detail.
- Strong customer service focus, including dispute resolution.
- Exceptional interpersonal skills, including written, verbal, and effective listening.
- Proficient in Microsoft Office applications.
- Ability to lead through adverse, ambiguous, and/or stressful situations with integrity.
Nice To Haves
- Bachelor’s degree preferred
- Knowledge of Mainframe, AS400, Cognos, PowerBI, and Smartsheets is a plus.
Responsibilities
- Perform the various activities associated with product sourcing and part number creation via the WebReq Sourcing Application for both U.S. and Canada.
- Collaborate with suppliers and customers, including problem resolution regarding, their sourcing request.
- Validate and enter appropriate discounts with suppliers during part creation, including customer specific discounts.
- Create new suppliers within internal Mainframe when requested by customers or the Commercial Team.
- Manage and triage multiple email inboxes (internal and customer-facing).
- Part Maintenance using PDH including: Update QSU/UU Discontinue/Sub parts Create VMA’s and VPA’s Duplicate part clean up CCP code clean up VMA clean up
- Identify Vendor Duplicates and Vendor Consolidation Opportunities
- Work with the Supplier Account Team on Consolidation of suppliers and their associated parts while maintaining content
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
