Product Operations Specialist- CRM

Peppr•Los Angeles, CA

5d•Onsite

About The Position

About Peppr Peppr gives independent restaurants the POS and ordering solutions built for how they actually work. We focus on solving real problems owners face every day, from managing the dinner rush to driving more sales through digital channels. Running a restaurant is hard enough without fighting your technology. That’s why we handle setup and launch, so restaurants can focus on their guests and grow their business faster. Join us on our journey to transform the restaurant experience, one transaction at a time. About the Role The Product Operations team at Peppr supports the teams building and selling our products by ensuring that systems, workflows, and operational processes run smoothly at scale. We are hiring a Product Operations Specialist to focus on the operational execution of Peppr’s merchant lifecycle, working closely with Product Managers, Business Systems, Infrastructure, Sales, and Support. This role ensures that product decisions can be executed cleanly across CRM and internal systems, and that merchants and internal teams can successfully onboard, activate, and operate Peppr products. This is a hands-on role for someone who enjoys operational problem-solving, systems thinking, and cross-functional execution. This role requires being local to the Los Angeles metro area.

Requirements

Bachelor’s degree in Business, Information Systems, or a related field
2–4 years experience in Product Operations, BizOps, RevOps, SaaS Operations, or Implementation roles
Experience working with CRM systems (Salesforce preferred) and SaaS onboarding workflows
Familiarity with merchant onboarding, KYC, or payments-related processes
Strong organizational and execution skills with attention to detail
Comfortable working with data in Sheets/Excel; SQL or BI tools a plus
Clear communicator able to work across Product, Engineering, Sales, and Support

Nice To Haves

Experience in restaurant tech, POS, or payments is a plus
Bilingual in Spanish preferred

Responsibilities

Execute and maintain operational workflows across CRM and internal systems in partnership with Business Systems and Infrastructure.
Ensure accurate lifecycle states, clean data, and reliable handoffs between Sales, Onboarding, Support, and Product.
Document system workflows, operational processes, and ownership to support scale and consistency.
Identify operational gaps or breakdowns and work with the appropriate teams to resolve them.
Support onboarding and activation workflows by coordinating execution across teams.
Surface onboarding and activation issues through data, merchant feedback, and internal signals.
Escalate and track issues to resolution in collaboration with Product Managers and Engineering.
Support operational workflows for merchant deactivation and offboarding to ensure data hygiene and compliance.
Partner with Product Managers to operationalize product launches, releases, and changes.
Create and maintain operational documentation, FAQs, and internal enablement materials.
Support internal teams (Sales, Support, CSMs) with clear guidance on how products work operationally.
Help drive consistent usage and understanding of product capabilities through training and communications.
Pull and maintain dashboards and trackers that reflect lifecycle health, onboarding progress, and product usage.
Compile merchant feedback, operational metrics, and issue trends into clear summaries for Product and leadership.
Assist Product Managers by validating operational impacts pre- and post-launch.
Act as an execution partner to Product Managers by translating product decisions into operational steps.
Coordinate with Sales, Support, Business Systems, and Infrastructure to ensure alignment and smooth execution.
Keep Jira tickets, documentation, and operational artifacts up to date.