Product Operations Specialist (Content Safety) - Content Ecosystem (San Jose)

Tiktok • San Jose, CA

58d

About The Position

TikTok Content Ecosystem team's goal is to ensure that TikTok is safe and welcoming for everyone, including minors. This encourages creators to create good content, and improves user satisfaction in the long run. We also work with the recommendation and personalization team to tailor the feed to everyone's interests, with a goal to make our users happier. This goes towards TikTok's mission of inspiring creativity and bringing joy.

Requirements

• Bachelor's degree or above, with strong content understanding; experience in strategy operations, content operations, or risk management preferred.
• Passionate user and/or creator of content products; frequent users of social or video platforms preferred.
• Excellent communication, collaboration, and project-management skills; resilient, proactive, responsible, and able to identify key priorities and solve complex problems with a long-term mindset.

Nice To Haves

• Technical understanding of algorithms, model training, or data-driven systems.
• Prior experience in Trust & Safety, Content Moderation, Risk Operations, or Recommendation Systems, Recommendation Strategy is highly valued.
• Ability to collaborate effectively across engineering, policy, and operations to align on scalable solutions in a fast-paced, global environment.

Responsibilities

• Lead short-video ecosystem operations by identifying, analyzing, and responding to risks detected across multiple content channels. Utilize internal detection and mitigation tools to execute timely emergency responses to platform issues.
• Monitor the effectiveness of issue resolutions, evaluate cases of missed detections or leakage, and continuously refine emergency strategies and workflows to improve efficiency.
• Collaborate cross-functionally with business, policy, algorithm, review, and engineering teams to build effective collaboration mechanisms. Stay updated on potential risks and business changes, coordinate across upstream and downstream teams, and drive improvements in overall risk-identification capabilities to ensure timely and effective issue resolution.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Broadcasting and Content Providers
• Number of Employees: 5,001-10,000 employees