Product Operations (Senior) Manager

Whatnot•New York, NY

43d•Hybrid

About The Position

Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love. We're re-defining e-commerce by blending community, shopping, and entertainment into a community just for you. As a remote co-located team, we're inspired by innovation and anchored in our values. With hubs in the US, UK, Germany, Ireland, and Poland, we're building the future of online marketplaces -together. From fashion, beauty, and electronics to collectibles like trading cards, comic books, and even live plants, our live auctions have something for everyone. And we're just getting started! As one of the fastest growing marketplaces, we're looking for bold, forward-thinking problem solvers across all functional areas. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business, and bring people together through commerce. Product Operations plays a significant role in building repeatable motions to unlock growth and help the company scale. You will partner closely with our product, engineering, data, design, and other cross-functional counterparts to ensure that our product and associated workstreams run efficiently, at scale, and with impact. You are the linchpin between strategy and execution: you help streamline how product work gets done, ensure high-quality deliverables, enable cross-team collaboration, and drive operational excellence so that our Product organization can maintain quality while moving faster and smarter. This role is a terrific introduction to Whatnot, and allows impactful individuals to learn about the business while contributing to a variety of high-impact, critical initiatives. We offer flexibility to work from home or from one of our global office hubs, and we value in-person time for planning, problem-solving, and connection. Team members in this role must live within commuting distance of our San Francisco, New York City, or Los Angeles hubs. You Curious about who thrives at Whatnot? We've found that embodying a low ego, growth mindset, and high-impact drive goes a long way here.

Requirements

Bachelor's degree in Business, Economics, or related field
Motivation to take on new opportunities and challenges
Ability to move remarkably fast with little structure, guidance
Curiosity to learn about different parts of the business and how to pull certain levers to grow faster
Ability to operate independently and go deep on projects while also building key cross collaborative relationships across the company
Demonstrated ability to work and influence cross-functionally. You are proactive, great at communicating with different audiences and can bring stakeholders on-board. You seek out and have a track record for driving change and impact in a fluid, unstructured working environment
Demonstrated ability to solve ambiguous problems using data and process improvement
5-6+ years experience in consulting, or a fast-growing startup

Nice To Haves

Experience working on a marketplace or a two-sided platform
Experience or passion for buying and selling in online marketplaces communities
MBA
SQL & Dashboard experience
Payments or Product Discovery expertise

Responsibilities

Partner with Product Managers to translate strategy into actionable programs and roadmaps.
Define, build, and maintain operational frameworks, processes, tools, and dashboards that enable the product organization to operate at scale.
Own the end-to-end lifecycle of product operations: from planning and prioritization, through launch, post-launch performance tracking and iteration.
Collaborate cross-functionally (Engineering, Design, Data, Category Expansion, CX, Ops, etc) to ensure alignment, clear communication and delivery of product initiatives.
Develop and monitor key product health and performance metrics; surface insights and recommend operational improvements and optimizations.
Facilitate product launches including readiness (tools, training, communications), rollout strategy, stakeholder coordination, and risk management.
Manage and maintain the product tooling stack (e.g., road-mapping tools, feedback/voice-of-customer tools, experimentation/test frameworks, analytics) and ensure teams are well trained and aligned on how to use them.
Drive operational improvements: identify inefficiencies, propose and implement process improvements, normalize best practices across teams.
Serve as a central node for product ops communication: build and maintain shared documentation, playbooks, runbooks, communication calendars, steering forums, etc.
Consider global or multi-market contexts to ensure local/region-specific needs (regulation, localization, language, market operations) are represented in the product operations plan.

Benefits

Generous Holiday and Time off Policy
Health Insurance options including Medical, Dental, Vision
Work From Home Support
Home office setup allowance
Monthly allowance for cell phone and internet
Care benefits
Monthly allowance for wellness
Annual allowance towards Childcare
Lifetime benefit for family planning, such as adoption or fertility expenses
Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
Monthly allowance to dogfood the app
All Whatnauts are expected to develop a deep understanding of our product. We're passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!).
Parental Leave
16 weeks of paid parental leave + one month gradual return to work company leave allowances run concurrently with country leave requirements which take precedence.