Senior Product Operations Specialist

JM&A Group • Deerfield Beach, FL

3d • Hybrid

About The Position

The Senior Product Operations Specialist plays a critical role in ensuring the seamless delivery and integrity of JM&A’s product forms and materials. This position combines operational excellence with product form development and compliance, serving as a key liaison between internal teams, external partners, and vendors to maintain inventory, manage form lifecycle, and support product development initiatives. As an owner for product forms and related materials, this role is responsible for facilitating the end-to-end process—from creation and approval routing to distribution and system setups—ensuring that all assets align with JM&A’s product standards, compliance requirements, and lender minimum business rules. The specialist will proactively identify opportunities to optimize processes, enhance customer experience, and drive efficiency across the product ecosystem.

Requirements

• Bachelor’s degree or equivalent experience.
• Strong organizational, time management, and prioritization skills with a proven ability to meet deadlines in a fast-paced environment.
• Detail-oriented with a process-driven mindset and a passion for operational excellence.
• Demonstrated ability to manage multiple projects independently while maintaining high-quality standards.
• Exceptional communication skills—both written and verbal—with the ability to influence and collaborate across departments and external vendor partners and lenders.
• Technology-savvy with proficiency in JM&A systems (SalesConnect, Gateway, Mainframe, SharePoint, Ariba, Quantum) and Microsoft Office Suite.
• Experience with Adobe InDesign
• Strong analytical and problem-solving skills; ability to assess downstream impacts and cycle times.
• Proven ability to build and maintain productive relationships with internal and external stakeholders.

Nice To Haves

• Adobe Certified Associate (ACA) preferred.
• Familiarity with regulatory compliance and lender business requirements related to product forms is highly desirable.

Responsibilities

• Own the lifecycle of JM&A product forms and materials, including creation, modification, approval routing, lender filings, and system setup.
• Demonstrated willingness to develop and maintain a strong understanding of assigned products, including actively engaging in ongoing learning and staying informed about product updates and features.
• Ensure all forms meet product compliance standards and lender minimum business requirements before submission and implementation.
• Utilize Adobe InDesign and related tools to design and typeset product forms, ensuring brand consistency and compliance.
• Submit forms for lender approval and maintain compliance documentation.
• Generate and analyze monthly reporting to inform inventory and product decisions.
• Collaborate cross-functionally with the Product Owner, Sales Support, Account Acquisition, Legal & Compliance, Pricing, and Claims to ensure alignment on product requirements.
• Actively contribute to product development initiatives, providing operational insights and recommendations for process improvements.
• Continuously evaluate workflows to identify automation and efficiency opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees