Product Operations Manager

Inovalon • Canonsburg, PA

7d • Hybrid

About The Position

The Product Operations Manager combines operational responsibility and program management discipline to help drive business operations excellence. This role partners closely with Product Leadership, Customer Operations, Technology and Engineering, Finance, and Marketing, to drive cross-functional alignment, team engagement, support product launches, manage vendor relationships and contracting, and tracking performance metrics against business objectives and goals.

Requirements

• Minimum 3 years of experience in Product Operations, Product Management, or a combination of these disciplines.
• Experience working within the Software Development Lifecycle (SDLC) for a SaaS technology driven organization.
• Strong analytical and problem-solving skills, with the ability to understand both business and technical dimensions and lead process improvement initiatives.
• Proven ability to quickly grasp new concepts, plan work, and execute projects in a fast-paced environment.
• Effective verbal and written communication skills, with the ability to interact across all organizational levels.
• Detail-oriented, with an entrepreneurial mindset and a strong sense of accountability; manage multiple priorities independently under tight deadlines.
• Advanced Microsoft 365 (M365) skills—including Excel, PowerPoint, SharePoint, MS Lists and Copilot—to support ongoing initiatives and AI adoption.
• Experience with Business Intelligence tools such as Power BI or similar platforms.
• Solid understanding of Product Management principles and Agile methodologies; previous hands-on experience is a bonus.
• Bachelor’s Degree or equivalent experience required

Nice To Haves

• Previous Healthcare industry experience is a plus.

Responsibilities

• Establish and maintain positive relationships with key stakeholders, leadership, and external vendors.
• Oversee and/or support cross-functional product initiatives in partnership with Product, Management and Leadership, ensuring timely and budget-conscious delivery.
• Identify key issues, gaps or problems and drives resolution of assigned areas to continuously improve the operation from both a quality and cost perspective.
• Contribute to executive-level reporting to support strategic decision-making using business intelligence and product analytics tools.
• Champion department and customer-facing improvements including productivity tracking, dashboard management, and operational reporting.
• Serve as subject matter expert for Senior Management across assigned Product and Operational areas.
• Lead or support operational initiatives focused on product performance measurement, process optimization, and technology enhancement planning.
• Maintain compliance with Inovalon’s policies, procedures and mission statement; Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position; and Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving the operational and financial success of the Company.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees