Product Operations Manager

Inovalon • Canonsburg, PA

13h • Hybrid

About The Position

Inovalon was founded in 1998 on the belief that technology, and data specifically, would empower the transformation of the entire healthcare ecosystem for the better, improving both outcomes and economics. At Inovalon, we believe that when our customers are successful in their missions, healthcare improves. Therefore, we focus on empowering them with data-driven solutions. And the momentum is building. Together, as ONE Inovalon, we are a united force delivering solutions that address healthcare’s greatest needs. Through our mission-based culture of inclusion and innovation, our organization brings value not just to our customers, but to the millions of patients and members they serve. Location: This position is a hybrid role based out of our Canonsburg, PA office. The current expectation is that we are in office two days each week (Tuesday-Wed), with extra additional days as required during the month. Business Unit: Pharmacy Overview: The Product Operations Manager combines operational responsibility and project management discipline to drive business operations. This role will work closely with Product Leadership, Execution and Development, Client Services, Technology and Engineering, RUN Team, areas to drive the successful delivery of client contractual obligations and track performance metrics against overall corporate objectives, client, product, and team goals.

Requirements

• Minimum of 3-5 years of Healthcare operational experience;
• Proven ability to quickly grasp new concepts, plan work and execute projects in a fast-paced environment;
• Effective verbal and written communications skills with an ability to interact at any level;
• Strong understanding of project management and business analytics to lead those responsible for carrying out these types of functions (process flows, procedures, spreadsheets, modeling, etc.;
• Detail oriented and a preference for being held accountable for results;
• Analytical skills with an interest and aptitude for understanding both business and technical aspects of the business;
• Ability to work with minimal supervision and tight deadlines and manage multiple priorities;
• Strong knowledge of Microsoft Office products including Access and Visio;
• Superior problem-solving, analytical and critical thinking skills;
• Bachelor’s Degree or equivalent experience required;

Nice To Haves

• Experience with Medicare or Medicaid preferred;
• MBA/Master’s Degree preferred.

Responsibilities

• Lead the tracking of key performance metrics, contractual obligations, billing, etc. to ensure end to end accountability for the successful operation of Premier Team and Inovalon’s delivery of services;
• Establish and maintain positive relationships with key stakeholders, management and external partners;
• Identify key issues, gaps or problems and owns resolution, continuously improves the operation from both quality and cost perspectives;
• Partner cross-functionally to accomplish organizational objectives and ensure successful operational implementations;
• Oversee assigned operational projects;
• Drive key work products, in addition to the successful running of the operation, include process flows, procedures, tools, job descriptions, forecasting work and staffing needs, etc.;
• Lead and/or participate in key operational improvement such as product performance measurement and process/technology enhancement planning;
• Contribute to executive level reporting to support leadership decisions;
• Lead and/or participate in key Premier Client Team operational improvements such as productivity improvement, activity reporting, dashboard management and process/technology; and
• Serve as high-level resources for management of assigned Product and Operational areas.
• Maintain compliance with Inovalon’s policies, procedures and mission statement;
• Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position; and
• Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Company.

Benefits

• Inovalon Offers a Competitive Salary and Benefits Package
• In addition to the base compensation, this position may be eligible for performance-based incentives.
• Inovalon invests in associates to help them stay healthy, save for long-term financial goals, and manage the demands of work and personal commitments. That’s why Inovalon offers a valuable benefits package with a wide range of choices to meet associate needs, which may include health insurance, life insurance, company-paid disability, 401k, 18+ days of paid time off, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees