Product Operations Manager, Consultant - Stellarus
About The Position
The Product Operations team oversees the centralized intake and backlog management processes for Stellarus’ Product and Technology organization. The Product Operations Manager, Consultant will report to the Director, Product Operations. In this role, you will lead both the intake and backlog functions, owning the structure and integrity of the Unified Backlog in Jira and providing direct leadership for the centralized intake process. You will operate with a high-level of autonomy, lead work projection and planning efforts, and drive continuous improvement across intake and backlog workflows. You will educate others, direct work processes, and ensure validated work is prioritized and ready for evaluation by product and engineering teams. Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow – personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.
Requirements
- Requires a bachelor’s degree or equivalent experience
- Requires a minimum of 7 years’ prior relevant experience in product operations, backlog management, or technical program management
- Requires experience facilitating high-stakes meetings with cross-functional leaders
- Requires strong analytical skills and a data-driven approach to prioritization and process improvement
- Requires experience in the healthcare or health plan technology industry
- Hands-on experience with IT Service Management (ITSM) tools, preferably ServiceNow
Nice To Haves
- Deep understanding of Agile methodologies (Scrum, Kanban) and the product development lifecycle preferred
Responsibilities
- Oversee the end-to-end centralized intake process, ensuring all new submissions are triaged, categorized, and routed efficiently
- Own the structure, organization, and overall health of the Unified Backlog in Jira
- Lead work projection and planning efforts to accomplish objectives of all stakeholders
- Manage the prioritization process, including preparing requests for review and facilitating meetings using the Value vs. Effort matrix
- Ensure every backlog item is properly categorized, scored, and includes a clear problem statement and expected outcome
- Lead continuous improvement of intake and backlog workflows, including ServiceNow-to-Jira integration
- Collaborate with Product Managers to align backlog sequencing with team capacity and roadmap priorities
- Generate and share reports on intake and backlog health, including submission volume, backlog size, item age, and distribution by request type or strategic theme
- Facilitate high-stakes meetings with cross-functional leaders to drive consensus and decision-making
- Apply advanced Jira features (roadmaps, automation, dashboards) to optimize backlog management
- Champion Agile best practices and continuous process improvement across intake and backlog functions
- Educate and guide others to deepen and expand their knowledge of intake and backlog processes
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What This Job Offers
Career Level
Manager
Number of Employees
5,001-10,000 employees
