Product Operations Consultant

Blue Shield of California•Oakland, CA

About The Position

Your Role The Stellarus Product Management team defines technology products and brings them to market to help Stellarus’s health plan customers improve cost, quality, experience and growth. Stellarus is a sister company to Blue Shield of CA, serving Blue Shield of CA and other mission-aligned health plans across the country. The Product Operations Consultant will report to the Product Operations Director, Chief of Staff to Vice President of Product Management. In this role you will help drive governance, operational excellence and cross-functional alignment across the product and technology teams. It ensures seamless execution of strategic initiatives by coordinating with product teams to uphold delivery standards and optimize performance. Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow – personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

Requirements

Requires a minimum 6 years of experience in Product Management, Management Consulting, or Entrepreneurship
Requires a BA/BS in Business, Finance, Economics, Public Health, or Information Technology.
Requires experience in implementing governance frameworks and operational processes that improve efficiency and compliance.
Requires experience coordinating stakeholders in cross-functional and matrixed teams; proficiency in project management tools and processes (i.e., project management tools, dashboards for leadership, managing and mitigating risks and issues).
Requires being comfortable navigating ambiguity and driving clarity in fast-paced environments
Requires experience creating presentation and communications for leadership.

Nice To Haves

Graduate degree (e.g. MBA) is highly desirable.
Demonstrated ability to analyze operational metrics and translate insights into actionable. improvements for product delivery preferred.
Experience with a big 4 consulting firm with a focus on healthcare technology or services preferred.

Responsibilities

Identify, understand, and develop ongoing key personas for product areas. Exhibits natural and intuitive user empathy.
Determine and analyze KPIs at a product level to establish experience success, failures, and next steps through iteration.
Conduct secondary market research.
Effectively organize and lead brainstorming sessions.
Develop and implement operational processes that enhance team efficiency and product delivery.
Partner with your leadership to establish program management operations for the product portfolio, including preparing agendas, materials, and documentation; capturing action items; and ensuring timely follow-up.
Drive operational excellence with minimal oversight, aligning initiatives with departmental goals and business impact.
Facilitate the flow of information between product leadership and operational teams, ensuring clarity and accountability.
Recommend and implement action plans to address operational challenges and improve outcomes.
Create compelling presentations and narratives that communicate strategy, progress, and impact to leadership and cross-functional stakeholders.