Product Operations Lead

Glean • Palo Alto, CA

16d • $198,000 - $235,000 • Hybrid

About The Position

As Product Operations Lead, you’ll play a pivotal role in shaping and scaling the operational backbone of Glean’s product development. Reporting to the Head of Product Ops, you will be a force multiplier for our high-growth SaaS product organization, blending strategic thinking with hands-on execution and relentless curiosity. You thrive in navigating ambiguity, building scalable processes, and championing data-driven decisions that deliver value for our customers and teams — and you think AI first!

Requirements

• Bachelor’s or Master’s Degree in Business, Engineering, Computer Science, or related fields, or related field is a plus.
• 6-10+ years in Product Ops, Product Strategy, or PM with strong discovery and analytics skills in a B2B or B2B2C environment, working with enterprise customers.
• Solid understanding of product development lifecycles (PDLC).
• Familiarity with AI technologies and a demonstrated interest in applying AI-first thinking to product and operational challenges.
• Demonstrated ability to synthesize ambiguous customer/market signals into sharp product bets and measurable outcomes.
• Fluency with product analytics (e.g., funnels, retention, segmentation) and qualitative research methods.
• Exceptional communication skills (facilitation, written briefs, problem narratives, decision logs)
• Comfortable influencing execs and cross-functional leaders; high bias to clarity and decision velocity.
• Strong organizational and project management skills, with attention to detail and the ability to manage multiple priorities in a fast-paced environment.
• Hands-on experience and technical aptitude to configure and automate workflows in tools like Jira is expected.

Nice To Haves

• Experience with SQL or similar data tools for self-serve analytics strongly preferred.

Responsibilities

• Implement and optimize scalable processes to support Glean’s growth, focused on Product and GTM.
• Own cross-R&D, Marketing, and GTM activities, such as release notes, beta programs, PM customer meetings, and customer feature request processes.
• Build strong relationships and facilitate the flow of information between R&D and stakeholders across the business.
• Maintain and communicate updates to the product roadmap, promoting transparency and alignment across teams.
• Build stronger products and field product knowledge by partnering with enablement and by growing programs such as field specialists.
• Develop and implement scalable systems and AI automations to gather and synthesize customer, user, and field insights and ideas
• Unearth and provide cross-product opportunities and insights based on customer feedback, field feedback, deal wins, losses and churn, and product data, understanding which areas are gaining traction and which are stalling to recommend product decisions.
• Use AI and data analysis skills to derive actionable insights from diverse data sources.
• Champion a product-led culture by supporting best practices and continuous improvement in product development processes.
• Develop and maintain tools (e.g., agents, templates, integrations) to automate workflows and reduce administrative burden on product managers and speed information sharing and impact.
• Collaborate with product managers and data analysts to build dashboards and metrics tracking product adoption, defect trends, and other key indicators.
• Assist with Jira configuration, dashboard creation, and workflow automation to enhance the product development lifecycle (PDLC).

Benefits

• We offer a comprehensive benefits package including competitive compensation, Medical, Vision, and Dental coverage, generous time-off policy, and the opportunity to contribute to your 401k plan to support your long-term goals.
• When you join, you'll receive a home office improvement stipend, as well as an annual education and wellness stipends to support your growth and wellbeing.
• We foster a vibrant company culture through regular events, and provide healthy lunches daily to keep you fueled and focused.
• We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization.
• We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees