Insurance Product Operations Lead

Branch Financial•Columbus, OH

16h•Remote

About The Position

As an Insurance Product Operations Lead, you will report to the Vice President, Head of Product, or other senior Product leader, and serve as a connective force across the organization. You will be a crucial link between various departments and senior leadership, ensuring seamless coordination and alignment of strategic projects. You will work closely with project teams to track milestones, monitor progress, and facilitate communication to drive the successful execution of our organization's strategic goals. This role functions as a central hub, bringing structure, clarity, and consistency to how projects are executed and how information flows between Product leadership and key internal teams, including Sales, Marketing, Claims, Finance, and the Branch Leadership team. Our Insurance Product Operations Lead is someone who: Is a systems thinker and strong communicator. Is someone who can design processes and templates, manage cross-functional initiatives, and translate complex ideas into clear, actionable messaging. Applies best practices, principles, and techniques consistently. The role closely partners with internal Product stakeholders and external departments and leaders to ensure priorities are aligned, initiatives stay on track, and teams are equipped with the tools and communication they need to succeed.

Requirements

5+ years of experience in communications, project management, operations, or a related role
Proven experience managing complex, cross-functional initiatives
Exceptional written and verbal communication skills, with the ability to tailor messaging to different audiences and convey complex information clearly and concisely
Strong organizational skills and attention to detail, with the ability to effectively manage multiple priorities
Comfort working with executive leadership and influencing without direct authority
Deep knowledge of tools, systems, and frameworks within a key function.
Leads projects or workstreams and independently drives results.
Coaches others and contributes to team-wide growth and clarity.
Brings solutions to complex challenges and elevates team thinking.
Contributes to both function-level results and cross-functional initiatives.

Nice To Haves

Experience in insurance or financial services environments
Familiarity with project management tools (Asana, Monday, etc.)
Background in internal communications, change management, or operations
Ability to operate in a fast-paced, evolving organization

Responsibilities

Develop and maintain clear, consistent internal communications for Product initiatives, leadership updates, and cross-departmental projects
Draft executive-level messaging, presentations, briefs, and talking points to support strategic initiatives
Prepare regular reports and presentations on initiative status, highlighting key achievements, challenges, and opportunities for improvement.
Support the development of comprehensive project plans, including timelines, resource allocation, and deliverables, to guide the successful execution of strategic initiatives.
Create standardized communication templates, toolkits, and documentation to ensure consistency across the Product organization
Serve as a communications bridge between Product and internal partners such as Sales, Marketing, Claims, Finance, and the Branch Leadership Team
Lead and coordinate cross-departmental projects from concept through execution, ensuring timelines, deliverables and accountability are clear
Establish and maintain project management systems, workflows, and reporting structures
Facilitate project kickoffs, check-ins, and retrospectives to keep teams aligned and informed
Track progress, identify risks or bottlenecks, and proactively recommend solutions
Identify gaps in workflow, communications, or decision-making and propose practical solutions
Act as a thought partner to Product leadership on organizational effectiveness and change management
Translate high-level strategy into clear tactics for the Product teams
Ensure alignment between leadership vision and day-to-day execution across Product teams