Product Operations Lead

Johnson Controls•Boca Raton, FL

1d•Hybrid

About The Position

Build your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away! What you will do: As a Product Operations Leader, you will serve as the operational backbone for multiple products across the portfolio, enabling Engineering Managers and cross‑functional teams to deliver efficiently, predictably, and with financial discipline. You will manage end‑to‑end operational processes—from delivery tracking, governance documentation, and spend management to vendor engagement, timesheet oversight, and invoice reconciliation. How you will do it: Delivery & Execution Support Maintain integrated delivery plans across multiple product teams. Support Engineering Managers with sprint/iteration reporting and resource planning. Track progress against product roadmaps and surface KPIs. Technology Spend & Governance Own intake, submission, and tracking of TSM requests. Drive CAR documentation requirements. Align spend requests with finance, procurement, and architecture guidelines. Vendor & Partner Operations Coordinate onboarding and offboarding of vendor resources. Manage vendor SOWs, extensions, and capacity planning. Timesheets, Invoices & Financial Controls Review contractor and vendor timesheets. Reconcile timesheets with invoices. Support finance with accruals and audits. Cross‑Functional Coordination & Communication Facilitate communication across engineering, finance, procurement, and product teams. Own operational artifacts including status reports and spend dashboards. Continuous Improvement Identify process bottlenecks and drive improvements. Standardize repeatable operational processes.

Requirements

5–8 years of Product Operations, Program Management, or Technology Operations experience.
Strong understanding of engineering workflows.
Excellent communication and financial acumen.
Experience managing vendor relationships and timesheet/invoice controls.
Bachelor’s degree in Business Administration, Finance, Computer or Information Science

Responsibilities

Maintain integrated delivery plans across multiple product teams.
Support Engineering Managers with sprint/iteration reporting and resource planning.
Track progress against product roadmaps and surface KPIs.
Own intake, submission, and tracking of TSM requests.
Drive CAR documentation requirements.
Align spend requests with finance, procurement, and architecture guidelines.
Coordinate onboarding and offboarding of vendor resources.
Manage vendor SOWs, extensions, and capacity planning.
Review contractor and vendor timesheets.
Reconcile timesheets with invoices.
Support finance with accruals and audits.
Facilitate communication across engineering, finance, procurement, and product teams.
Own operational artifacts including status reports and spend dashboards.
Identify process bottlenecks and drive improvements.
Standardize repeatable operational processes.