Product Operations Lead
About The Position
The Product Operations Lead is a strategic role responsible for shaping and evolving the Pearson Virtual Schools (PVS) Product & Technology organization’s delivery tools, agile practices, and operational rhythms. This role serves as the steward of the Jira platform, champions effective delivery processes, and connects product, engineering, design, and leadership teams. You will guide teams in organizing, planning, executing, and measuring their work, ensuring that our tools and our ways of working provide clarity and transparency while supporting continuous improvement.
Requirements
- 5+ years of experience in Jira administration, delivery operations, agile coaching, or related fields.
- Deep understanding of agile frameworks and their practical application across multiple teams.
- Proven expertise in Jira workflow design, system configuration, automation, and governance.
- Experience implementing and scaling collaboration platforms to support product strategy and delivery transparency.
- Experience improving and maturing organization-wide delivery practices and cadences.
- Excellent communication, facilitation, and coaching skills.
- Experience designing dashboards and interpreting delivery metrics, demonstrating strong analytical skills.
- Ability to drive change and influence stakeholders without direct authority.
- Experience with Confluence, Jira Cloud, or similar collaboration tools.
Responsibilities
- Driving standardization in tooling, governance, and reporting across the product development lifecycle.
- Own the health, structure, and governance of the Jira platform for the PVS Product & Technology organization.
- Establish and maintain standards for workflows, fields, configurations, naming conventions, permissions, and automation.
- Guide teams on structuring work in Jira to support effective planning, reporting, and execution.
- Serve as the primary point of escalation for Jira platform needs, improvement requests, and cross-team alignment issues.
- Champion agile ways of working by helping teams adopt and tailor practices to their context.
- Design and deliver learning experiences (workshops, office hours, trainings) that support product and delivery teams in adopting scalable, outcome-driven practices.
- Facilitate communities of practice and strategic learning forums to support continuous improvement.
- Serve as a change leader during process or tool changes.
- Define and uphold the “Rhythm of Business” for delivery operations (planning cadences, review cycles, reporting norms).
- Partner with leadership to operationalize strategic initiatives and ensure processes scale effectively.
- Ensure teams have the necessary tools, metrics, and processes to drive predictability and transparency.
- Design and maintain reporting frameworks to provide actionable insights across the product life cycle capturing key indicators such as velocity, delivery, product adoption, and customer impact.
- Collaborate with Product, Engineering, Design, Delivery, and Leadership teams to define key delivery metrics.
Benefits
- This position is eligible to participate in an annual incentive program, and information on benefits offered is here.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1-10 employees
