Product Operations Executive Director

JPMorgan Chase & Co.•Wilmington, DE

10h

About The Position

You are a proven leader with a passion for delivering high-quality products. Join our innovative team and help us ensure that our products meet and exceed the needs of our customers. As a Product Portfolio Operations Director in the Product, Experience and Technology (PXT) organization, you will lead an enterprise-grade change management function that enables successful, consistent adoption of effective ways of working across a product operating model with 25K+ global team members and 100+ products. You will lead Product Operations Change Management. You will define and own the vision, strategy and operating model for how we plan, prioritize, pilot, scale and measure change initiatives impacting the PXT community. You will increase value to the PXT organization by executing transformational change efforts that deliver tangible business outcomes while thoughtfully innovating change management approaches based on emerging technologies and evolving needs. You will lead a team of change managers, establish trusted partnerships with key stakeholders and build understanding and connection with the PXT community.

Requirements

8+ years of experience or equivalent expertise in program management or performance optimization
Bachelor’s degree
Proven track record leading leaders, able to influence executive stakeholders and align diverse groups toward business objectives
Ability to design and operationalize processes from strategic intent through end-to-end execution
Strong analytical, logical problem-solving and measurement orientation
Exceptional executive communication, stakeholder management and facilitation skills
Ability to drive cultural / behavioral change at scale
Intellectually curious and embraces innovation
Excellent program / project management, prioritization and organizational skills
Comfortable navigating ambiguity in a matrixed environment, setting clear direction and driving cultural / behavioral change at scale

Responsibilities

Own the enterprise change management strategy and lifecycle framework that standardizes how PXT plans, prioritizes, pilots, scales and measures change across ~25K employees
Evolve the supporting tooling, analytics and reporting needed to provide enterprise transparency of the change agenda with clear success measures and outcomes
Mature end-to-end processes that facilitate smooth lifecycle progression—pre-planning, rollout and monitoring—of changes that enhance the product operating model at scale
Prioritize a persona-based approach to change planning and execution, sequencing and timing recommendations to balance organizational capacity and maximize value realization
Establish and maintain feedback loops and monitoring mechanisms to observe adoption, identify impediments and continuously enhance solutions
Serve as a trusted partner to those delivering and impacted by changes
Proactively act on opportunities to address gaps, risks, blockers and evolving needs to ensure the change management approach effectively serves its intended objectives
Improve the quantification of change initiative value, including adoption KPIs, measurable benefits realization, capacity impacts and other meaningful metrics
Embrace emerging technologies both in functional execution and awareness of organizational shifts that require innovative, radical approaches to meet community needs
Challenge traditional approaches to change execution, communications, training and monitoring and identify enhancements to make change enablement mechanisms more robust
Develop team members to continually uplift skills and deliver against the requirements of a robust change agenda