Director, Product Operations

Okta•San Francisco, CA

4d•Hybrid

About The Position

Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Summary We are looking for an experienced, highly motivated leader to lead our Okta Research and Development (ORD) Product Operations team. Reporting into the CPO, this leader will oversee the operational aspects of product management and development, ensuring alignment between strategy, planning, and execution. They will lead cross-functional efforts, manage budgets, and monitor product and team performance to drive product success. This role also involves optimizing AI-assisted PDLC workflows, fostering collaboration, and making data-driven decisions to enhance the ORD product lifecycle. The ideal candidate will have a real passion for strategic thinking, data and analytics, strong business acumen, collaboration, and is devoted to delighting and supporting our customers. To be successful in this role, you will have a builder, driver and owner mentality - you are energized by problem-solving, an exceptional collaborator, biased toward action, and dedicated to swift and precise delivery. You proactively seek opportunities to drive operational improvements and develop innovative, empathetic, and thoughtful solutions to support our Product partners.

Responsibilities

Lead and coordinate cross-functional teams (Product Management, Design and Research, Enterprise Launch, Business Planning, Engineering, Marketing, etc.) to ensure alignment and efficient collaboration during strategy, planning, and execution
Identify and implement process improvements to optimize the operating model, product operations, reduce costs, and improve efficiency
Analyze product performance data, user feedback, and market trends to inform strategic decisions and drive product enhancements with the field
Communicate product goals, progress, and performance data to stakeholders at all levels, including executive leadership, during MBRs and QBRs
Oversee the product roadmap and release management processes, ensuring timely and high-quality delivery of new features
Establish systems to collect, analyze, and incorporate customer and user feedback into the product roadmap and decisions
Provide leadership, guidance, and direction to lead a high-performing Operations and Program Management team
Manage the hiring, staffing, and development of a diverse and effective team
Define a strategy and vision for the Product Operations function to accelerate the overall quality and impact of the ORD Product function
Collaborate with Data and Insights to design metrics, insights, and analytics tooling and accessibility to enhance data-driven decision making across Product
Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
Demonstrates Self-Awareness (EQ): Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
Develops Talent: Developing people to meet both their career goals and the organization’s goals.
Drives Results: Consistently achieving results, even under tough circumstances.
Strategic Mindset: Seeing ahead to future possibilities and translating them into breakthrough strategies.
Must attend in person orientation in the San Francisco office the first week of work.