Product Manager

NBCUniversal•New York, NY

4h•Hybrid

About The Position

NBCUniversal is one of the world's leading media and entertainment companies, creating and distributing world-class content across film, television, streaming, theme parks, consumer products, and experiences. They own and operate brands like NBC, NBC News, NBC Sports, Telemundo, Bravo, and Peacock, and studios including Universal Pictures and DreamWorks Animation. NBCUniversal is a subsidiary of Comcast Corporation. The company is committed to improving communities, giving back, and fostering an inclusive culture. The Media Group at NBCU supports consumer-first brands including Peacock, NBC, Bravo, NBC Sports, and NBCU International, emphasizing collaboration, innovation, and a culture of respect. The streaming team focuses on connecting people through culture-defining entertainment, striving for creativity, teamwork, and talent in a fast-paced, data-driven, and customer-centric environment. The Commerce Product team specifically oversees subscription management features for NBCU’s Direct-to-Consumer (DTC) portfolio, including Peacock, NOW, and Sky Showtime, serving over 100 million users in 25 global markets. This 300+ person organization manages back-end billing and payments systems and front-end user journeys, collaborating with design, engineering, data, product, strategic growth, marketing, viewing/content, and customer care teams. As a Product Manager on the Commerce “Upgrade and Retain (Mobile)” Product team, the role involves envisioning, defining, designing, developing, testing, and launching mobile app experiences to increase subscription revenue and prevent voluntary churn. This requires a focus on mobile app unique traits, critical examination of usage data, rigorous experimentation, and collaboration with various teams to inspire innovation and drive alignment.

Requirements

Minimum 3 years in product management, working on front-end user journeys.
Experience developing and shipping products for mobile apps, iOS and Android.
Expertise in product experimentation — design, analytics, A/B testing, user testing, and market research.
Comfort working with team members across UX design, data, engineering, legal and stakeholder groups.
Proficiency with tools such as Jira, Confluence, AirTable, Figma, Optimizely, and MS suite applications.
A deep understanding and interest in the streaming industry, its major players, trends, and challenges.
Experienced product manager with a history of building effective and elegant front-end journeys on mobile apps.
Ability to use experimentation tools, technologies, established best practices, and experience-based methods.
Ability to defend and vigorously pursue ideas based on quantitative and qualitative insights, acting in staunch support of what is best for the user.
Ability to identify the most impactful concepts and push them through a rigorous course of critical evaluation, execution, implementation, experimentation, and success.
Comfort in a fast-paced, iterative, and collaborative environment.
Fast and eager learner willing to take on new challenges and explore ambiguous problems.
Strong communication skills, including the ability to quickly establish rapport with stakeholders and distill complex messages into simple language both verbally and in writing.
Familiarity with mobile commerce design systems and UX best practices, including user journeys for upgrade and retention.

Responsibilities

Developing a roadmap/backlog of impactful products, features, and optimizations that prioritize customer value, business growth, and strategic opportunities across mobile devices.
Monitoring performance of core mobile upgrade and retention journeys, developing a deep knowledge of how the flows technically work and user behaviors across them.
Collaborating with Design and Engineering teams to brainstorm and evaluate solution approaches, assess technical feasibility, and ensure alignment on building the most scalable and effective products.
Identifying and leading new initiatives to drive subscription profitability and voluntary churn prevention goals; being able to effectively communicate your ideas to different audiences and influence them to understand your vision.
Active, ongoing experimentation on production experiences; continually a/b testing to fine-tune our product journeys, learn, and iterate.
Working with our Partner Devices team to develop a deep understanding of mobile platform capabilities that exist today and may be coming soon.
Working with Legal to understand compliance requirements and propose product solutions that meet the needs.
Operational work related to pricing and copy updates across your owned surfaces.
Effectively and consistently communicate your work and priorities to your manager, working peers, and stakeholders.